Director, Solutions Onboarding

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🏄 California, Florida, +3 more states – Remote

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💵 $187k - $205k / year

⏰ Full Time

🔴 Lead

👔 Director

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Faro Health Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

💊 Pharmaceuticals

☁️ SaaS

💰 $20M Series A on 2023-02

Artificial Intelligence • Pharmaceuticals • SaaS

Faro Health Inc. is a company that specializes in streamlining and optimizing the development of clinical trial protocols using its AI-enabled software platform. The company's solutions are focused on enhancing the efficiency, consistency, and quality of clinical trials by providing tools for data-driven protocol design and seamless collaboration. Faro Health's platform also aims to reduce patient burden, trial risk, and costs, while increasing the speed of clinical research progress. Through their Study Designer tool and generative AI Co-Author, Faro Health enables research teams to create and implement complex clinical trials more effectively.

📋 Description

• Leverage deep understanding of clinical development from protocol design and development to trial execution to ensure training sessions are contextually relevant and resonate with customer end users across a variety of therapeutic areas and study designs • Lead workshops with customer user groups (Clinical Scientists, Clinical Operations, Data Management, and Medical Writers) with a focus on end user training for self-sufficiency, empowering customers to independently leverage the Faro Platform • Develop and maintain training and self-service artifacts for clients based on how they will use the software; working with the Product Experience team for consistency across client enablement • Beta test new platform features from the end user lens and provide structured feedback to the Product team to inform the roadmap, leveraging your professional clinical trial experience to draw conclusions in context of using the Faro solutions • Manage and develop a team of Solutions Onboarding Specialists/Managers, who deliver platform training and support customer onboarding and adoption; and Data Associates, who support the accurate configuration and labeling of clinical content within the Faro Platform • Role is expected to require periodic travel for team and all-company meetings, and to customer sites for trainings/workshops as requested by customers.

🎯 Requirements

• Bachelor’s degree required, preferably in physical or life science or statistics discipline • 10+ years of experience in clinical research or drug development, with sufficient protocol-level knowledge to understand and contextualize customer workflows; prior experience as a Clinical Scientist, Clinical Program Manager, Study Manager, CRA, CTM, or Data Manager at a sponsor, CRO, or clinical site is preferred • Experience designing or delivering clinical training programs or user enablement initiatives; familiarity with instructional design principles is a plus • Demonstrated ability to create externally facing, end-user system training artifacts (e.g., user guides, how-to videos, quick reference cards, FAQ documents) and directly train end users on software platforms • 5+ years experience managing teams • Familiarity with clinical trial technologies (e.g., EDC, IRT, CTMS, ePRO, eCOA, eConsent, TMF) and regulatory requirements, sufficient to understand and contextualize customer workflows during training

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k) • Life Insurance (Basic) • Short Term and Long Term Disability • Paid Time Off (Flexible Vacation Policy; Paid Sick & Public Holidays Observed) • Training & Development Reimbursement • Remote Work Environment • Peer-to-peer bonus program • Company/department outings and events • Stock Option Plan • Office On-Premises Amenities; gym, restaurant tenant discount, Padel Nine