Service Technician

Job not on LinkedIn

🔥 1 minute ago

🏈 Ohio – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 12%

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Logo of Fastems

Fastems

501 - 1000 employees

Founded 1980

💼 Consulting

📦 Logistics

🚀 Aerospace

Consulting • Logistics • Aerospace

Fastems is a world-leading supplier of CNC automation solutions with over 40 years of experience and more than 4500 installations. As an open integrator, Fastems focuses on addressing the challenges and inefficiencies in variable batch high-mix production, serving a wide range of industrial manufacturers from local machine shops to global enterprises. Their offerings include manufacturing management software and a variety of automation systems, including milling machine automation and CNC supportive processes automation. Fastems plays a significant role in industries such as aerospace, automotive, and machine building, providing solutions that enhance production efficiency and effectiveness.

📋 Description

• Provide service support for Fastems equipment at customer sites in the U.S., Canada, and Mexico • Attend breakdowns and resolve customer challenges onsite • Support installation of new capital equipment • Act as communication liaison between customers, the Head of Service, and the service department • Cooperate with office and administrative support to deliver service solutions • Represent Fastems products and organization as a brand ambassador • Assess complex technical requirements and advise customers on suitable solutions • Deploy new business functions within the territory, including Service Cloud, ERP Roll Out, and OPU • Ensure customer expectations are met and machinery service is delivered efficiently to maximize productivity and production goals

🎯 Requirements

• Experience in field service with frequent overnight travel to customer sites for multiple days/nights • Ability to operate in a high-precision production environment at customer sites • Electro/mechanical fault finding from a service/maintenance environment • Experience with CNC, robotics, and automation systems is desirable but not essential • Academic qualifications or time-served experience backing up the skill set • Computer literacy and knowledge of software and Windows-based systems • Vocational experience in a service/maintenance role • Valid driver’s license and passport • Professional, personable, customer-focused approach • Strong organization and time management skills • Ability to manage workload independently • Willingness to travel frequently to customer sites

🏖️ Benefits

• Frequent overnight travel to customer sites is part of the role • Opportunity to progress within the organization • AI-supported recruitment process with human hiring decisions

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