Product Specialist

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $4.1k - $9.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ferguson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏗️ Construction

🏭 Manufacturing

📦 Logistics

Construction • Manufacturing • Logistics

Ferguson is a leading supplier of plumbing and HVAC products for residential and commercial markets. The company offers a wide range of products including water heaters, plumbing parts, and HVAC systems, as well as various tools and cleaning supplies. Ferguson provides solutions for professionals in the plumbing and HVAC industries, ensuring they have access to the resources and expertise they need for both new construction and remodeling projects.

📋 Description

• Serve as the primary technical resource for designated product categories: chemical feed and laboratory equipment • Respond to daily technical inquiries from customers, sales associates, and vendors • Handle documentation related to meetings, projects, schedules, data requests, and assigned initiatives • Provide training to internal and external customers on product operation, application, theory, and troubleshooting • Assist in developing detailed project schedules and coordinating activities across multiple project sites • Partner with outside sales teams to drive product adoption, support customer needs, and develop future succession plans • Organize, schedule, and participate in project meetings, in person or virtually • Attend lunch-and-learns, trade shows, conferences, and engineering presentations • Conduct jobsite visits to support product installations and guide customers and vendors • Contribute content and technical expertise to the Pollardwater product catalog and marketing materials • Maintain product category information, including cost structures, selling prices, specifications, and positioning • Update website content with accurate product information, technical data, and new offerings • Build and maintain manufacturer and vendor relationships, including negotiating pricing and supporting strategic supplier partnerships • Identify and evaluate new products, technologies, and vendor partners to expand Pollardwater's product portfolio

🎯 Requirements

• 3+ years of experience in MRO, utility, waterworks, industrial tools, safety equipment, wastewater treatment, water treatment, or closely related industries • Experience with chemical feed systems, laboratory equipment, water treatment processes, or wastewater treatment operations preferred • Strong technical aptitude with the ability to understand product applications, specifications, and customer requirements • Proven ability to troubleshoot technical product issues and communicate solutions effectively • Strong computer proficiency, including Microsoft Office applications and the ability to navigate multiple software platforms • Basic reporting experience using Excel, including sorting, filtering, and compiling data • Demonstrated relationship-building, customer service, and interpersonal skills • Ability to manage multiple priorities, adapt to changing business needs, and respond to urgent customer requests • Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences • Experience creating PowerPoint presentations and coordinating, facilitating, and leading both in-person and virtual training sessions • Experience supporting product lifecycle management, pricing administration, vendor relationships, or category management activities preferred • Willingness and ability to travel 10% to 15% of the time for trade shows, training events, and industry meetings

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • Paid time off • Life insurance • 401(k) with a company match • Mental health coverage • Gender affirming benefits • Family building benefits • Paid parental leave • Associate discounts • Community involvement opportunities • Bonus or Incentive Plan eligibility