Operations Data Manager

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $135k - $158.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📊 Data Scientist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fetch Rewards

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

📋 Description

• Establish and evolve the Operations Analytics team’s operating model, including intake, prioritization, and delivery rhythms • Define standards for analysis quality, KPI definitions, dashboard design, documentation, and knowledge management • Own analytics request intake and prioritization, balancing ad hoc needs with strategic work • Build repeatable mechanisms that turn operational data into prioritized recommendations with measurable business impact • Hire, onboard, coach, and develop Operations Data Analysts • Create goals, quality standards, and development plans for analysts • Review SQL, analyses, and deliverables for accuracy, clarity, and actionable recommendations • Foster analytical rigor, accountability, curiosity, and continuous improvement • Partner with Operations leaders to define and track KPIs and design reporting solutions • Provide insights for operational strategy, process improvements, staffing and capacity planning, and daily decisions • Communicate findings, trends, and recommendations to cross-functional and senior stakeholders • Contribute to complex analyses and work with new or unstructured data sources • Oversee dashboards and reporting in Hex, Tableau, and Grafana • Promote self-service, consistent metric definitions, and early anomaly detection • Partner with engineering on data quality, reliability, automated data tables, and pipelines • Maintain workflows and documentation in Confluence, Jira, and Bitbucket • Define success metrics connecting operational improvements to business outcomes • Evaluate process changes and initiatives and improve future decisions

🎯 Requirements

• 3+ years of experience in Data Analytics, Business Intelligence, Operations Analytics, Strategy, Consulting, or a related field • 1+ years of experience leading, coaching, and developing analysts or other high-performing teams • Demonstrated success building team capabilities, standards, or operating models from concept to execution • Strong SQL skills, including extracting, manipulating, and understanding large datasets across multiple domains and reviewing and guiding others’ work • Experience with Snowflake and familiarity with cloud-based data warehousing solutions • Experience with Hex, Tableau, or Grafana • Ability to set standards for intuitive dashboards that communicate insights, enable self-service, and surface anomalies • Ability to synthesize ambiguous or unstructured data with business context to drive strategic recommendations • Strong communication, facilitation, and stakeholder management skills with senior stakeholders, including defining KPIs and reporting solutions • Ability to prioritize and manage multiple competing projects and requests for yourself and a team • Knowledge of the Atlassian suite, including Bitbucket, Confluence, and Jira • Applicants must be currently authorized to work in the United States on a full-time basis without current or future employer sponsorship • Preferred: experience in consumer technology, fintech, marketplace, or high-growth digital businesses • Preferred: experience leading analytics for fraud, customer support, or other operational functions • Preferred: experience creating automated data tables using dbt and Airflow, and building data pipelines and ETL processes • Preferred: experience using Python to generate insights • Preferred: experience leveraging AI and automation to improve insight generation and operational effectiveness

🏖️ Benefits

• Equity for full-time employees • 401(k) dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pet coverage • $10,000 per year in education reimbursement • Employee Resource Groups and Inclusion Council participation • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members • Flexible work environment with fully remote work from anywhere in the US for US-based roles • Hardware and software provided for home working

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