Partner Success Associate

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Fetch 📦

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

📦 Logistics

💼 Consulting

🏨 Hospitality

Logistics • Consulting • Hospitality

Fetch 📦 is a provider of resident amenities for multifamily communities, offering package management (offsite receipt and doorstep delivery), nightly valet trash collection, fully stocked on-site markets, and on-demand offsite storage with pickup and delivery. Fetch partners with property owners, managers, and developers to reduce staff workload, improve resident experience, and generate new revenue streams across hundreds of apartment communities nationwide.

📋 Description

• Assist 1099 service partners with onboarding and account management • Monitor service dashboards and proactively reach out for real-time support • Respond to delivery partner inquiries on Gladly via phone, email, and text • Cross-reference internal data to make decisions on 1099 account status • Relay operational issues to local warehouse teams and operations managers • Troubleshoot technical problems and deliver clear outcomes and solutions • Prioritize tasks in a fast-paced and high-pressure environment • Identify patterns in customer communications to create actionable feedback and enhance company processes • Communicate with a professional and friendly tone • Create an amazing customer experience • Report to a Partner Success Lead and work closely with leadership to support Service Partners

🎯 Requirements

• Demonstrate empathy, patience, and initiative in supporting service partners • Strong critical-thinking skills for resolving difficult situations • Strong analytical, listening, writing, and oral skills in English • Ability to learn web-based user support applications quickly • Dependable and punctual, with time-management skills • Flexible schedule and willingness to work weekends • Comfortable and familiar with smartphone applications on iOS and Android • Undergraduate or equivalent degree preferred • Spanish/bilingual skills are a plus

🏖️ Benefits

• Competitive pay • Medical, dental, and vision coverage • 401(k) options • Accidental death and dismemberment (AD&D) coverage • Short-term disability coverage • Long-term disability coverage • Paid time off (PTO) • Opportunities for growth within the team