Client Support Specialist

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🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

💵 $0 - $45k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

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First Financial Group of America

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

⚕️ Healthcare Insurance

💸 Finance

B2B • Healthcare Insurance • Finance

First Financial Group of America is a company that specializes in employee benefits and retirement solutions. They provide a comprehensive range of services including benefits consulting, administrative solutions, and secure enrollment services, aimed at simplifying group health and investment solutions for employers and employees. Their commitment to personalized service is exemplified through dedicated account representatives who support clients during onboarding and throughout the benefits administration process.

📋 Description

• The Client Support Specialist collaborates with internal and external clients (in the K-12 market and cities) to facilitate billing, bill reconciliation, work through discrepancy reports, and generate payroll reports. • Assist with payroll imports, as well as develop client relationships and the company's benefit & CRM system. • Assists the sales team with providing product options in core and voluntary benefits. • Other duties include assisting sales and marketing with enrollments, preparing spreadsheets and marketing materials, preparing memorandums, emails and other communications in support of the regional sales manager and the Arizona sales team. • Occasionally, they will source, develop, soft sell, promote, market, and administer insurance products, and administrative services of FFGA.

🎯 Requirements

• 2 years’ proven track record in customer service. • 2 years of Administrative Assistant experience. • Must have Group One Life and Health License or be able to obtain in 90 days. • Strong customer service skills and a proven track record of handling sensitive client information (HIPAA, PHI & PI). • Must have proven oral & written communication, as well as presentation skills through work. • Must have strong knowledge and work experience using Excel, Word & Outlook. • High school diploma required or equivalency required (GED). • Preferred Qualifications 2 years’ experience working with benefits (medical, dental, vision, prescription drug service and retirement plans). • Knowledge of general benefit plan terminology is highly preferred. • Knowledge of the K-12 market benefits highly preferred. • Knowledge, Skills and Abilities Time management and organization skills Strong sense of urgency Strong interpersonal skills; diplomatic and tactful • Must be able to obtain and maintain security clearances and successfully complete a thorough background check.