Customer Experience Agent

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $30 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

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Fi

WebsiteLinkedInAll Job Openings

51 - 200 employees

Fi is rethinking the relationship between dogs and humans.

📋 Description

• Handle complex CX cases end-to-end through phone and email. • Be the human in AI-assisted retention when customer situations require empathy and context. • Support white-glove relationships for VIPs, consignment partners, rescues. • Set the quality bar for how Fi engages with its members. • Surface product and program insights to improve experiences for members. • Operate fluently in Zendesk and internal tools.

🎯 Requirements

• 1+ years in customer support, preferably involving technical complexity, retention work, or VIP/partner relationships. • Excellent verbal and written communication skills; articulate, empathetic, and unflappable on phone calls. • Strong judgment under ambiguity. • A bias toward ownership in resolving complex issues. • Comfort with AI-assisted workflows and human judgment. • Genuine care for dogs and their people, embracing startup energy with iteration and change.

🏖️ Benefits

• Generous PTO to take the breaks you need. • Full medical, dental, and vision insurance. • Free access to One Medical, Kindbody, and Talkspace. • Dog-friendly office allowing pups at work. • Annual $500 donation to a dog charity of your choice through our BarkBack Program. • Free Fi Membership for your furry best friend(s). • Gifting program for friends and family.