Member Support Specialist

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🧀 Wisconsin – Remote

🧀 Wisconsin – Remote

💵 $14 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

🏢 Enterprise

B2B • Enterprise

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Serve as the first point of contact for members, clients, or customers. • Handle inbound and outbound calls, responding to text messages and emails. • Manage case work and document interactions accurately. • Ensure a positive customer experience. • Resolve routine customer issues and inquiries at first contact whenever possible. • Escalate complex issues to the appropriate team when necessary. • Follow established processes, workflows, and compliance requirements. • Maintain accurate records and ensure data integrity. • Monitor open cases and follow up as needed to ensure timely resolution. • Collaborate with internal teams to resolve customer concerns.

🎯 Requirements

• High school diploma or equivalent. • Minimum 1 year of customer service, call center, support, or case management experience preferred. • Strong verbal and written communication skills. • Excellent active listening skills. • Strong interpersonal and relationship-building abilities. • Ability to communicate clearly, professionally, and empathetically. • Strong attention to detail and commitment to accuracy. • Ability to manage multiple tasks and priorities simultaneously. • Strong organizational and time-management skills. • Ability to work independently and as part of a team. • Proficiency with CRM, case management, or customer support systems. • Basic computer and data-entry skills.

🏖️ Benefits

• Paid Training - typically 1-2 weeks in length from 9:00am-6:00pm Mon-Fri (EST) • Benefit eligible 1st of month after 60 days