Customer Support Advocate

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🔥 0 minutes ago

🏈 Alabama, Arizona, +27 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote

💵 $22 - $23 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

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Tithe.ly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

💳 Fintech

🤝 B2B

💰 $15.2M Series F - Tithe.ly on 2019-03

SaaS • Fintech • B2B

Tithe. ly is a cloud-based church management and digital giving platform that helps congregations collect donations, manage people and events, and engage members through custom apps and websites. The company offers a suite of integrated SaaS products—online, mobile, and text giving (with transparent processing fees), church management (ChMS), website builder, custom church apps, messaging, service planning, and background checks—packaged in subscription plans and used by tens of thousands of churches to streamline administration and increase generosity.

📋 Description

• Deliver empathetic support across phone, live chat, email, and scheduled meetings to diagnose and resolve complex customer inquiries. • Develop and maintain deep technical mastery across all Tithely products to confidently support an expanding catalog. • Document software bugs with logs and reproduction steps to efficiently escalate complex issues to our Specialist Team. • Utilize KCS methodologies to identify gaps and update internal and external knowledge base documentation in real-time. • Leverage AI tools and resources to maximize efficiency while maintaining a personal, human-centered customer experience. • Manage your daily queue effectively to meet and exceed key metrics, including CSAT, SLA, and ticket solve count. • Identify cross-sell opportunities, driving product adoption and earning uncapped bonuses.

🎯 Requirements

• 2+ years of customer service, technical support, or customer-facing experience handling a wide range of customer inquiries. • Experience troubleshooting customer issues and identifying practical solutions in real time. • Strong proficiency with web-based software platforms, support systems, and AI-assisted tools. • Ability to maintain accuracy and productivity while managing high-volume support activity. • Familiarity with the Tithely suite of products or similar church management, giving, or ministry software platforms (preferred). • Experience working in a fast-paced Software as a Service (SaaS) or technology environment (preferred). • Experience working successfully in a fully remote environment (preferred). • Experience creating or maintaining support documentation, knowledge base content, or customer-facing instructional materials (preferred). • Experience using Zendesk to manage customer communications and workflows (preferred). • Bachelor’s degree in communications, business, ministry, or a related field (or equivalent practical experience) (preferred).

🏖️ Benefits

• Health insurance, dental, vision for your family • 401K • paid time off • sick leave • parental leave • and more.