Business Operations Analyst II

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Supporting our Customer Experience organization • Collaborating closely with cross-functional teams • Establishing operational rhythm and reporting • Analytics and insights • Driving strategic initiatives • Tracking KPIs and building reporting frameworks • Ensuring data integrity and hygiene

🎯 Requirements

• Experience in business operations, analytics, program management, or related roles • Direct experience supporting Customer Success and/or Customer Support organizations in a B2B environment is a plus • Strong analytical skills with advanced proficiency in Excel (pivot tables, complex formulas, data analysis) • Advanced PowerPoint skills with ability to create executive-ready presentations • Experience with CRM systems, particularly Salesforce and ServiceNow • Proven project management abilities • Excellent communication skills • Demonstrated ability to build structure in ambiguous environments • Change management expertise • Bachelor's degree in Business, Analytics, Communications, or related field (or equivalent practical experience)

🏖️ Benefits

• Highly competitive compensation • Benefits and rewards programs • Engaging, people-first work environment • Work/life balance • Employee resource groups • Social events to promote interaction and camaraderie