Senior Salesforce Administrator, Legal, CLM

🔥 6 minutes ago

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Serve as the primary Salesforce and CLM subject-matter expert and hands-on builder for FICO’s Legal team • Own the full cycle from stakeholder discovery and requirements through configuration, testing, and deployment • Lead discovery sessions, document requirements, draft user stories and acceptance criteria, and own builds through delivery • Design, configure, and deliver Salesforce and Conga CLM solutions, including flows, automation, layouts, permissions, security, templates, and workflows • Build proofs of concept to evaluate feasibility and present options • Manage and support the CLM backlog with Legal stakeholders and the Scrum Master • Groom enhancements, triage and troubleshoot defects, and balance quick wins against larger initiatives • Provide first-line support for Salesforce and CLM questions and issues from the Legal team • Partner with cross-department stakeholders and IT on process and system improvements • Investigate AI-powered legal intelligence integration requirements and provide recommendations to leadership • Participate in sprint planning, stand-ups, and retrospectives • Author and manage work items in Jira • Use Gearset, DemandTools, and FICO CI/CD processes for deployments, sandboxes, change governance, and CLM data • Leverage Claude Enterprise and FICO AI tools to accelerate work and model strong AI habits

🎯 Requirements

• Current Salesforce Certified Administrator certification required • Additional Salesforce certifications, such as Platform App Builder or Sales Cloud Consultant, strongly preferred • Hands-on Salesforce administration experience with ability to design and implement solutions independently • Strong Salesforce Sales Cloud expertise, including Account and Contact Management, Opportunity Management, reporting and dashboards, data structures, security models, permission sets, and profiles • Experience with Conga CLM, formerly Apttus CLM • Experience configuring contract templates, clause libraries, workflow and approval processes • Experience supporting end-users through contract lifecycle workflows • Business analyst experience facilitating requirements-gathering sessions with non-technical stakeholders • Ability to translate business needs into solution designs and document development-ready requirements • Experience with Agile methodologies • Familiarity with user stories and acceptance criteria in JIRA or similar Agile tools • Ability to design test plans, execute regression testing, and coordinate user acceptance testing • Excellent communication skills and ability to facilitate meetings and translate between technical and non-technical audiences • Ability to manage concurrent priorities with attention to detail and follow-through • Experience with AI-powered legal intelligence platforms such as Harvey or Ivo, Claude Enterprise, and/or Gearset strongly preferred • Familiarity with Salesforce Revenue Cloud, Experience Cloud, Agentforce, Einstein AI, Informatica or OIC integration middleware preferred • Background in Legal, Procurement, or Contract Management preferred

🏖️ Benefits

• Inclusive culture reflecting FICO’s core values • Professional development and valuable learning experiences • Competitive compensation, benefits and rewards programs • Work/life balance • Employee resource groups • Social events • Support to develop skills and grow your career