Senior Salesforce Engineer

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FICO

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1956

💸 Finance

🤖 Artificial Intelligence

☁️ SaaS

Finance • Artificial Intelligence • SaaS

FICO is a leading analytics and software company renowned for its FICO® Score, a tool widely used by lenders to assess credit risk. The company offers a comprehensive platform that leverages data, AI, and machine learning to power intelligent decision-making and customer engagement across various industries. FICO's solutions span fraud detection, credit scoring, and customer lifecycle management, making it vital to sectors such as finance and telecommunications. Its innovative products help businesses optimize outcomes through real-time analytics, business composability, and scenario management.

📋 Description

• Partner with cross-department business stakeholders to support process and system improvements, leveraging existing enterprise-wide systems (e. g., Oracle, Snowflake, Conga CLM) and sales tools like Pardot (MCAE). • Collaborate with internal stakeholders to deeply understand, document, and communicate business processes and requirements in a clear, well-organized manner, as well as support end-user training and enablement programs. • Gather and translate business requirements into well-architected declarative solutions that best leverage the Salesforce platform within FICO's technical landscape and build proof-of-concepts (POCs) for new solutions and streamlined business processes. • Advise stakeholders on the feasibility, user experience, and business impact of proposed solutions. • Serve as a subject matter expert on FICO Salesforce Sales solutions and data integrations, influencing system design and integration approaches. • Design, build, and maintain high-quality custom solutions, upholding development best practices including peer code reviews, unit testing standards, and adherence to Salesforce governor limits. • Design and manage the execution of system and user acceptance testing to ensure high-quality solution delivery. • Manage project execution including project planning, communication, issue resolution, and change management. • Drive adoption of new technology and process changes in partnership with regional and global operations teams.

🎯 Requirements

• Proven Salesforce development experience in an enterprise environment with deep expertise in Apex, Lightning Web Components (LWC), Salesforce APIs and core Sales Cloud principles: Opportunity Management, Account and Contact Management, Lead Management, Reporting, and Dashboards. • Experience in large-scale CRM transformation programs or enterprise Salesforce environments (Required) with Salesforce Platform Developer I Certification (Required), and Platform Developer II (Strongly Preferred). • Strong proficiency designing and implementing Salesforce Flows and automation tools to streamline processes, as well as hands-on experience designing and building on Salesforce Sales Cloud and Service Cloud Enterprise or Unlimited editions. • Prior experience gathering and translating business requirements into system design, with the proven ability to lead discussions and meetings across both technical and business stakeholders, preferably within a technology consulting firm or fast-growing technology company. • Experience with REST/SOAP API integrations, connecting Salesforce to third-party enterprise systems such as Oracle, Snowflake, or middleware platforms, as well as familiarity with Salesforce DevOps tools, CI/CD pipelines, source-driven development (Salesforce DX / Git), change sets, and sandbox management. • Experience managing user roles, profiles, permission sets, sharing rules, and maintaining data security and integrity. • Knowledge of data governance, internal controls, process compliance, and permission security. • Exposure to or hands-on experience with Salesforce Einstein AI capabilities (including Einstein Lead Scoring, Einstein Opportunity Insights, Einstein for Service or Einstein Analytics/CRM Analytics), agentic AI features within Salesforce (such as Agentforce, Einstein Copilot, or Prompt Builder), and the ability to design extensible solutions that leverage these capabilities. • Ability to manage multiple priorities and concurrent projects while maintaining exceptional attention to detail.

🏖️ Benefits

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others. • The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences. • Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. • An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.