Servicing Oversight Analyst II

Job not on LinkedIn

🕒 March 28

🇺🇸 United States – Remote

💵 $65k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

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Finance of America

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💸 Finance

🏦 Banking

Finance • Banking

<Finance of America> Finance of America is a U. S. -based mortgage lender specializing in reverse mortgages and home equity solutions for older homeowners. The company offers proprietary and government-backed products (including HomeSafe and HECM), lines of credit and loans up to $4M, borrower education and calculators, and partner tools for financial professionals and wholesale partners. It is a licensed mortgage banker focused on helping homeowners (typically 55+) access home equity for retirement, home improvements, or living expenses while providing consumer protections and counseling.

📋 Description

• Responsible for supporting the effective oversight of subservicer performance by conducting loan-level reviews, monitoring key risk indicators, and evaluating adherence to regulatory and contractual requirements. • Ensures servicing activities are performed in alignment with company standards, investor guidelines, and compliance expectations. • Identifies risks, resolves complex servicing issues, and provides insights that strengthen operational controls and enhance the borrower experience. • Analyzes and audits loan-level data to evaluate subservicer performance and identify trends or exceptions. • Performs oversight testing in accordance with the established Servicing Oversight Plan. • Conducts ongoing supervision of business controls, including coordination of testing activities, root cause analysis, and assessment of key risk metrics. • Identifies existing and emerging risks related to monitored servicing activities and recommends corrective actions. • Ensures risks associated with business processes are effectively identified, monitored, documented, and escalated as appropriate. • Resolves complex servicing issues or escalations by interpreting complaints, identifying root causes, and collaborating with subservicers or internal partners. • Partners with servicing teams to support timely and accurate delivery of solutions that meet borrower needs and expectations. • Adheres to written risk and compliance policies and procedures governing servicing oversight activities. • Monitors monthly performance reporting, issue logs, and exception reports to track subservicer compliance and operational integrity. • Performs other duties as assigned.

🎯 Requirements

• Minimum 3 years of experience in the mortgage servicing industry • Demonstrated experience performing testing, auditing, or quality control activities to identify risk and ensure regulatory and contractual compliance. • Strong analytical skills with the ability to identify trends, assess root causes, and evaluate performance metrics. • Proficiency in Microsoft Office tools (Excel, Word, Outlook) and ability to adapt to new technologies and applications. • Effective research, problem-solving, and critical-thinking skills. • Strong written and verbal communication skills with the ability to collaborate across teams. • Ability to operate effectively in a fast-paced, high-visibility environment while managing multiple priorities. • Demonstrated ability to apply strategic thinking when assessing risk and making decisions. • Knowledge of servicing operations and borrower experience processes related to performing loan operations, complaints management, default operations, or mortgage product types (including forward or reverse mortgage products).

🏖️ Benefits

• health, dental, vision, life insurance • paid time-off benefits • flexible spending account • 401(k) with employer match • ESPP