Expert ACH Support Engineer

🕒 June 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 34%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Finastra

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

💳 Fintech

💸 Finance

🏦 Banking

💰 Grant on 2021-02

Fintech • Finance • Banking

Finastra is a leading global provider of financial software solutions that empower financial institutions to unlock the power of open finance. The company offers market-leading solutions in lending, payments, treasury and capital markets, and universal banking. Finastra serves financial institutions of all sizes by providing a comprehensive portfolio of end-to-end solutions that improve customer experiences, increase transparency, and streamline operations. With a focus on innovation and collaboration, Finastra helps its clients leverage new technologies to optimize costs, mitigate risks, and accelerate growth in the financial sector.

📋 Description

• Provide expert-level functional and technical support for Finastra Payments platforms, focusing on NACHA / ACH processing and FGPP flows • Own complex and high-severity customer issues through investigation, resolution, validation, and customer communication • Serve as a senior escalation point for issues affecting customer operations and business continuity • Analyze and troubleshoot NACHA file creation, validation, settlement, returns, and exceptions • Troubleshoot FGPP payment processing, message flows, routing, and operational controls • Support customers regarding the operational and compliance impact of payments issues • Improve First Contact Resolution and Mean Time to Resolution through accurate triage and root cause analysis • Identify repeat issues and collaborate with Product and Engineering on permanent fixes • Participate in backlog management and prioritize aged, complex, and high-risk cases • Create and maintain Knowledge Articles for repeat issues, known errors, and standard operating procedures • Support self-service and case deflection initiatives • Guide and mentor less-senior engineers • Partner with Product, Engineering, Infrastructure, and Release teams to diagnose defects, validate fixes, and support deployments • Support disaster recovery exercises, upgrades, and change events, including testing and post-change validation • Operate independently on complex issues and collaborate across regions

🎯 Requirements

• Ability to write and interpret SQL queries for troubleshooting and analysis • Experience working with Oracle databases, including schemas, tables, and audit data • Ability to analyze transactional data for root cause analysis • Experience supporting enterprise-scale, transaction-intensive production systems • Working knowledge of Linux / Unix environments, including logs, processes, and permissions • Familiarity with application logs, batch processing, schedulers, and message queues • Understanding of system-to-system integrations, APIs, and file-based interfaces • Experience with messaging or middleware concepts, including queues, retries, and wait states • Ability to trace end-to-end transaction flows across multiple internal and external systems • Strong understanding of ACH, wire payments, and real-time payments (RTP / FedNow) • Knowledge of payment lifecycles, validations, queues, exceptions, and repair processes • Familiarity with compliance and risk controls, including OFAC, sanctions, fraud, and regulatory reporting impacts • Experience supporting environments with multiple third-party vendors, including OFAC, Fraud, FX, and network providers • Experience supporting regulated production environments with formal incident, problem, and change management processes • Understanding of release management, disaster recovery testing, and post-upgrade validation • Ability to work within SaaS / PaaS / hybrid hosting models and distinguish customer versus vendor responsibilities • Strong root cause analysis skills, emphasizing durable fixes and reduced case reopens • Ability to create and maintain reusable support knowledge • Ability to translate technical findings into clear, customer-usable documentation • Willingness to adopt and support AI-assisted support tools • Preferred: Experience with enterprise case management tools such as SFDC • Preferred: Exposure to Payments platform disaster recovery exercises, upgrades, or change validation • Preferred: Familiarity with case deflection analytics, automation, or workflow optimization • Applicants must be located in the posted location or immediate surrounding areas • Applicants currently residing in New York City or California will not be considered

🏖️ Benefits

• Unlimited vacation, subject to local regulations and business priorities • Hybrid working arrangements • Paid time off for voting, bereavement, and sick leave • Employee Assistance Program with confidential one-to-one support • Wellbeing Champions and Gather Groups • Monthly well-being events and initiatives • Medical, life, and disability insurance • Retirement plans • Lifestyle and other benefits • Paid time off for volunteering • Donation-matching opportunities • Inclusion communities, including Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra • Online learning and accredited courses through Skills & Career Navigator • Global employee recognition program, Finastra Celebrates • Regular employee surveys