Support Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $55k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Finvi

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1980

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📋 Description

• Serve as a primary technical support resource for TCS customers • Investigate, troubleshoot, and resolve complex application, database, workflow, and system issues • Perform root cause analysis and implement corrective actions • Gather and analyze information from customers, logs, databases, monitoring tools, and internal resources • Escalate issues and coordinate resolution across Product, Development, Infrastructure, Professional Services, and Customer Success teams • Communicate technical solutions to technical and non-technical audiences • Follow up with customers to ensure resolution and satisfaction • Participate in on-call and after-hours support rotations • Support critical incidents, maintenance windows, weekend upgrades, production deployments, and customer implementations • Write and optimize complex RECALL/SQL queries for analysis, validation, reporting, and issue resolution • Perform data validation, integrity checks, account reconciliation, and customer reporting support • Assist with database maintenance, upgrades, deployments, data conversion, migration, and integration efforts • Advise clients on system configuration, user administration, security settings, workflows, and customer-specific configurations • Support customer and hosted environments, including AWS-based infrastructure • Use monitoring tools to troubleshoot performance, availability, and capacity concerns • Troubleshoot connectivity, interface, integration, and third-party system issues • Participate in product upgrades, releases, patches, smoke testing, regression testing, and post-deployment validation • Document testing results and support release readiness and production deployment processes • Maintain technical documentation, support procedures, troubleshooting guides, and knowledge base articles • Identify operational efficiencies and contribute to support process improvements • Share TCS product knowledge and mentor team members as needed

🎯 Requirements

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or an equivalent combination of education and experience • 3+ years of experience in technical support, application support, systems administration, software implementation, or related technical roles • Strong research, technical communication, documentation, and customer-facing skills • Experience supporting Finvi products, particularly The Collector System (TCS), highly preferred • Experience within debt collection, accounts receivable management, receivables management, fintech, or financial services industries preferred • Advanced SQL skills, including writing, analyzing, optimizing, and troubleshooting complex queries • Technical root cause analysis, troubleshooting, and issue resolution in production environments • Working knowledge of DNS, TCP/IP, connectivity, API communications, and troubleshooting methodologies • Knowledge of software deployments, release management, production support processes, and enterprise application architecture • Experience with Windows and/or Linux server environments • Familiarity with file transfers and modern enterprise software ecosystems • Ability to manage multiple priorities and deadlines while maintaining attention to detail and process compliance • Strong analytical, organizational, problem-solving, verbal, and written communication skills • Demonstrated customer service orientation and ability to translate complex technical concepts into business-friendly language • Ability to work independently with minimal supervision while collaborating across teams and building stakeholder relationships • Proactive mindset with commitment to continuous improvement and operational excellence • Ability to remain calm, effective, and responsive during high-priority incidents and production support situations • Understanding of collection operations, workflows, payment processing, account management, and compliance requirements within receivables management environments preferred