Associate Customer Success Partner

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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First Advantage

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

First Advantage is a leading provider of global software and data for the HR technology market. Enabled by proprietary technology and AI, it delivers employment background screening, digital identity and verification services, APIs, and risk-monitoring products across the employee lifecycle. The company emphasizes automation and continuous identity verification, serving roughly 80,000 organizations in over 200 countries and territories, and maintains large proprietary databases (over one billion records). Headquartered in Atlanta and publicly traded (NASDAQ: FA), First Advantage focuses on helping customers hire smarter and onboard faster through software, data and services.

📋 Description

• Drive retention, expansion, and overall growth of First Advantage’s enterprise accounts • Sell First Advantage products and solutions within a mid-size portfolio of named accounts • Develop, maintain, and execute sales account plans with internal partners and external customer stakeholders • Meet or exceed monthly and annual revenue objectives • Identify and drive expansion of additional products and solutions to fit customer needs • Engage cross-functional resources to maximize revenue opportunities and market penetration • Articulate First Advantage benefits, answer client questions, and implement solutions • Maintain knowledge of competitor offerings and sell First Advantage’s advantages • Prepare and deliver quarterly and annual customer business reviews • Analyze trends, recommend customer program changes, and resolve business problems • Maintain knowledge of customer risk and compliance programs, configurations, pricing, procedures, and adjudication matrices • Share and implement best practices through ongoing consultation and thought leadership • Establish and maintain customer relationships at all levels • Lead and coordinate cross-functional resources in a matrixed environment • Review program performance with internal account and support teams • Manage MSAs, Schedule As, Statements of Work, SLAs, and SOPs • Manage contract renewals and partner with the RFP team on proposal responses • Develop and deliver unsolicited renewal proposals • Monitor program compliance and develop customer reporting programs • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree or equivalent • 3-5 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with executive relationship experience • Work experience in the professional sales environment preferred • Proficiency with MS Office applications, including Word, PowerPoint, and Excel • Strong oral and written communication and interpersonal skills • Outstanding multi-tasking and time-management abilities • Excellent organizational, analytical, problem analysis and problem-solving skills • 30% travel required • Demonstrate consultative sales capabilities, exhibiting a professional demeanor and business maturity • Individual must be located and authorized to work in the United States

🏖️ Benefits

• Ability to work remotely with occasional business travel • Medical, Vision, Dental, and supplementary benefit plans • 401k with an employer match • Employee Stock Purchase Plan (ESPP) • Competitive and flexible Paid Time Off (PTO) • 9 paid company holidays • Access to tech and growth opportunities • Leaders who want you to succeed