Event Technology Operations Manager

🔥 58 minutes ago

🇺🇸 United States – Remote

💵 $92.9k - $106.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🎪 Events

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FIRST

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

FIRST is a leading global brand experience agency that specializes in connecting people to the world’s top brands through storytelling and creative experiences. Operating in 12 countries with over 900 team members, FIRST offers a range of services including event management, production, marketing communications, and branding. The agency is recognized for its expertise in both live and virtual events, providing solutions that encompass strategy, design, technology, and delivery. With accolades from multiple industry organizations, FIRST collaborates with clients across various sectors, establishing itself as a pivotal player in the events services landscape.

📋 Description

• Lead operations for Dealogic’s Conference Manager platform within the global events technology program • Manage end-to-end delivery of event registration websites, attendee communications, registration pathways, and related technology solutions within SLAs • Serve as the primary client contact, providing strategic direction, platform guidance, issue resolution, and support • Coordinate staffing and resource requirements for Conference Manager website builds • Partner with business lines, event planning, data management, registration, technology teams, and the platform vendor on fixes and enhancements • Communicate product roadmap, platform updates, releases, and anticipated changes • Develop and maintain SOPs, best practices, workflows, governance, and quality-control processes • Create user guides, tutorials, training materials, and knowledge-sharing resources • Train new joiners in Conference Manager • Manage and develop a team of web builders, including assigning builds, monitoring workloads and timelines, conducting QA, coaching, and performance feedback • Ensure team adherence to KPIs and SLAs • Lead continuous-improvement initiatives to increase efficiency, strengthen quality, reduce manual effort, and improve client and attendee experience • Support platform adoption through newsletters, targeted communications, and educational materials

🎯 Requirements

• 8–10+ years of related experience in event technology, registration technology, attendee management, or comparable event operations • Advanced expertise in Dealogic’s Conference Manager platform required • Previous people management, team leadership, or supervisory experience strongly preferred • Strong proficiency in Microsoft Office, particularly Excel • General knowledge of HTML and CSS preferred • Ability to manage multiple projects, priorities, and deadlines simultaneously • Strong organizational and time-management skills • Ability to work independently, exercise sound judgment, and learn new technology platforms with limited guidance • Strong critical-thinking and strategic problem-solving skills • Excellent written and verbal communication skills • Flexibility to work outside standard business hours, including evenings and weekends, for onsite event support or remote troubleshooting • Must reside and have work authorization in the United States • Must be able to work EST hours

🏖️ Benefits

• Medical, Dental & Vision, including the option of a high deductible health plan (HDHP) with a health savings account (HSA) • 401 (k) • Five Flexible Spending Accounts Options • Generous Paid Time Off Allowance • Employee Assistance Program (EAP) • Life, Disability & Pet Coverages • Wellness Stipend • Mobile Phone Allowance • Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo & more • Aura Identity Theft Protection • Discretionary Bonus Structure • Global Opportunities: With a presence in 7 countries worldwide, including headquarters in London, New York, and Singapore, you may have the opportunity to work on exciting projects across different locations.