Customer Service Representative

🔥 16 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $16 - $21 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems • Verifies contacts and account information • Examines customer problems and implements appropriate corrective action to respond to customer requests • Escalates queries/requests for action as appropriate to Supervisor and/or appropriate party/field locations for immediate action • Maintains and creates logs, reports, records, and files • Investigates, coordinates, and tracks a wide range of customer issues and problems • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution • May interface with offshore call center to answer questions on process or specialized situations • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments • May do order fulfillment. Receive orders, reconcile information, update systems, and follow up with customers.

🎯 Requirements

• High School diploma or equivalent required • Generally, has 2+ years of customer service experience • General knowledge of assigned area’s products and customer service activities • Proficient MS Office skills • Must be able to navigate a computerized data entry system or other relevant applications • Strong verbal and written skills • Customer Service skills including adaptability, attention to detail, patience, and problem solving

🏖️ Benefits

• Medical • Dental • Vision • 401k • PTO/paid sick leave • Employee stock purchase plan