Customer Care Associate II

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Guardian Life

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1860

💸 Finance

🧘 Wellness

💰 Non Equity Assistance on 2016-08

Finance • Insurance • Wellness

Guardian Life is a comprehensive insurance provider offering a wide range of insurance products and services. Founded 160 years ago, the company has grown to serve over 12 million people daily. Guardian Life specializes in various insurance plans, including life, disability, dental, vision, accident, critical illness, and hospital indemnity insurance. The company also provides workforce solutions such as group benefits, absence management, paid leave, and benefits technology. Furthermore, Guardian Life offers investment services, annuities, and retirement plans, supported by financial professionals. The firm is committed to social responsibility, equity, and inclusion, partnering with organizations to foster well-being and financial health. With a strong network and deep industry experience, Guardian Life continues to be a reliable partner in protecting individuals and families while preparing them for the future.

📋 Description

• Serve as a company ambassador by delivering exceptional customer service in the contact center. • Collaborate across teams to solve customer issues and provide product support. • Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion. • Take customer calls and provide accurate, satisfactory answers to their queries and concerns. • De-escalate situations involving dissatisfied customers, offering patient assistance and support. • Develop in-depth knowledge of a company’s products and/or services.

🎯 Requirements

• High School Diploma. • Associate Degree or bachelor’s degree preferred. • Experience in a service-related industry. • Minimum internet speed of 50/25 Mbps. • Private and secure workspace free from interruptions. • Phone skills, including familiarity with complex or multi-line phone systems. • Strong time management and organizational skills. • Great active listening skills. • Exceptional interpersonal and rapport building skills.

🏖️ Benefits

• Excellent medical, dental, supplemental health, life and vision coverage for you and your dependents with no wait period. • Life and disability insurance. • A great 401(k) with match. • Tuition assistance, paid parental leave and backup family care. • Flexible time off, dress code, and work location policies to balance your work and life in the ways that suit you best. • Social responsibility in all aspects of our work.