Bilingual Customer Service Specialist, Spanish

🔥 32 minutes ago

🌲 Oregon, Washington – Remote

🌲 Oregon – Remote ☕ Washington – Remote

💵 $48.8k - $66.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

CLEAResult

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2003

⚡ Energy

📚 Education

💰 Private Equity Round on 2013-06

Energy • Environmental Services • Education

CLEAResult is North America's largest provider of energy efficiency, energy transition, and decarbonization solutions, aimed at reducing energy consumption and promoting sustainable practices. They offer a comprehensive suite of services and technologies including energy-efficient product marketplaces, greenhouse gas emission tracking, and strategic energy planning. Their mission is to create an environmentally sustainable world by collaborating with utilities, governments, and private businesses to implement impactful energy-saving measures. CLEAResult also educates and trains individuals in best practices for energy efficiency, supporting a transition from carbon-producing power to clean energy sources.

📋 Description

• Develop and maintain an understanding of several energy conservation and renewable energy program details (ex: Residential, Solar, Commercial and Industrial programs) to effectively educate customers and contractors on available services. • Provide assistance to English and Spanish-speaking customers and/or contractors via emails, inbound and outbound calls addressing inquiries related to energy program participation. • Document conversations with customers, provide recommendations on products or services, and advise on program participation details. • Support follow-up communications and next steps to current program participants as necessary. • Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers. • Manage and control participant intake data, ensuring all paperwork is received and is accurate, and contractual obligations are met. • Address disputed rebate claim data and route appropriately if necessary. • Prepare and review required program participation documentation while coordinating with various departments, both internal and external. • May be asked to participate and present at community events and raise awareness for programs to educate customers about energy-saving best practices, technologies, and available programs.

🎯 Requirements

• Fluency in both English and Spanish is required • Candidates considered must reside in Oregon or SW Washington • Reliable transportation is a plus

🏖️ Benefits

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours • 401(k) with company match • Paid vacation, sick, personal and parental leave time • Paid Volunteer Time: giving back to our communities is important to us • Employee Recognition Program – convert your recognition points into gift cards • Employee Assistance Program – offers benefits to help you manage daily responsibilities • Access to on-demand training courses to advance further in your career