Lead Collections Specialist

🔥 16 hours ago

🌾 Iowa, North Carolina, +1 more states – Remote

🌾 Iowa – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote

💵 $26 - $35 / hour

⏰ Full Time

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Lead daily team operations by monitoring queue activity and prioritizing workload to meet service levels and performance goals • Perform inbound and outbound collection calls across all stages of delinquency • Handle escalated or complex customer situations, including delinquency resolutions, disputes, bankruptcy-related inquiries, and sensitive account issues • Gather, analyze, and report collections data to the Collections Supervisor and management team • Monitor team performance metrics, identify trends or gaps, and recommend improvement strategies • Train, coach, mentor, and provide side-by-side support to specialists • Review and maintain account documentation for accuracy, completeness, and regulatory and investor compliance • Support the supervisor during absences with workflow coordination, questions, and issue resolution • Perform special projects, audits, and analyses as required

🎯 Requirements

• High School diploma or equivalent • Typically requires 5+ years of mortgage servicing and collections experience • Demonstrated experience in coaching, mentoring, or leading others in a collaborative environment • Strong understanding of collections procedures, best practices, and regulatory requirements, including state and federal Fair Debt Collection laws • Working knowledge of the U.S. Bankruptcy Code and related bankruptcy procedures and regulations • Proven ability to negotiate payment arrangements, manage conflict, and navigate complex or sensitive customer interactions • Demonstrated leadership, coaching, and mentoring skills • Strong verbal and written communication skills, active listening, and problem-solving abilities • Ability to analyze and interpret moderate to complex account issues and make sound decisions • Excellent time management and organizational skills • Strong attention to detail and ability to maintain accurate, compliant documentation • Ability to work collaboratively with individuals at all levels of the organization • Ability to assist in driving team workload, supporting training efforts, and contributing to continuous improvement initiatives • Working hours of 10:00am-7:00pm or 11:00am-8:00pm EST, Monday-Friday • Successful completion of a background check and credit check, where permitted by applicable law

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) • PTO/paid sick leave • Employee stock purchase plan • Inclusive, people-first workplace culture • Equal opportunity employment