Collections Support, Level 3

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $21 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Manage daily inbound and outbound communication with past-due commercial customers classified as medium to high risk of credit loss • Educate customers on account terms and conditions and resolve complex delinquent balances • Monitor and manage shared group inboxes for payment inquiries and disputes • Evaluate account details and historical transaction data to diagnose delinquency causes and determine risk-mitigated collection approaches • Negotiate complex payment structures, short-term payment plans, and commercial settlements within corporate risk guidelines and authority limits • Apply corporate credit policies and comply with FDCPA and regional regulatory mandates • Document collection activities, payment commitments, skip tracing results, and account modifications in the collections system • Partner with Global Risk Operations and cross-functional teams to resolve systemic disputes and payment barriers • Clarify contract terms, legal financial obligations, and payment modalities to customers • Achieve or exceed weekly and monthly service level objectives, productivity, quality, and recovery metrics • Identify opportunities to integrate AI, workflow routing engines, and automation technologies into operational processes

🎯 Requirements

• High School Diploma or equivalent • 3–5 years of direct experience in high-volume, complex B2B or commercial collections • Well-versed in the Fair Debt Collection Practices Act (FDCPA) • Intermediate computer software literacy, including adaptive comfort learning new core platforms • Demonstrated sound decision-making and judgment capabilities in fast-paced risk environments • Strong analytical, problem-solving, and conflict-resolution skills • Excellent oral and written communication skills tailored for corporate B2B environments • Excellent time management, prioritization, goal setting, and work scheduling skills within a deadline-oriented environment • Must successfully pass a background investigation • Intermediate to advanced proficiency within Google Workspace (Docs, Sheets, Slides) • Direct, hands-on experience utilizing WEX enterprise platforms such as Salesforce, PeopleSoft, and Genesys

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Quarterly or annual bonus eligibility for non-sales roles