First American
10,000+ employees
Founded 1889
🏠 Real Estate
💸 Finance
🏢 Enterprise
Real Estate • Finance • Enterprise
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
Senior Customer Resolution Specialist
🔥 0 minutes ago
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First American
10,000+ employees
Founded 1889
🏠 Real Estate
💸 Finance
🏢 Enterprise
Real Estate • Finance • Enterprise
First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.
📋 Description
• Point of escalation • Research and respond to escalated inquiries and complaints from customers • Interact with customers on all levels of escalation to provide acknowledgment and inquiry status • Troubleshoots to provide customer resolution • Identifies emerging trends and notifies leaders • Provides written and verbal responses to customer inquiries • Manage an inventory/pipeline of assigned cases and maintain compliance with critical dates • Acts as a resource for information • May provide training/product demonstrations
🎯 Requirements
• High School diploma or equivalent required • Generally has 5+ years of related experience • Prior experience supporting customer escalations and/or written interactions/complaints in a related field / industry, product, or service
🏖️ Benefits
• medical • dental • vision • 401k • PTO/paid sick leave • employee stock purchase plan
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