Regional Service Supervisor

Job not on LinkedIn

🕒 July 23

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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MULTIVAC USA

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1987

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

MULTIVAC USA is a family-owned company from the Allgäu region in southern Germany, operating internationally in the packaging and processing industry. They provide integrated solutions for food, medical, pharmaceutical, and industrial products, offering reliable and innovative packaging solutions. With over 80 subsidiaries, MULTIVAC USA supports customers in 165 countries, catering to both individual and multinational companies. The firm is dedicated to sustainability and offers services including complete packaging consulting and user training. MULTIVAC USA is known for its commitment to maximizing productivity and minimizing lifecycle costs with technologies like PEAQ Promise, focusing on Productivity, Efficiency, Availability, and Quality.

📋 Description

• Supervise a local team of Field Service Technicians (FSTs) and serve as a liaison with the Regional Service Director. • Provide specific application, product, technical knowledge, and training to FSTs through regular travel in the field. • Set expectations for FSTs and provide feedback. • Train FSTs on proper safety and operational aspects of equipment. • Raise awareness of any OSHA and safety issues in the field and participate in remedial action. • Identify FST training needs to improve skill sets and performance levels. • Communicate complex issues to internal and external customers. • Create detailed reports that identify issues encountered in the field and communicate resolution courses to appropriate teams. • Assist Regional Service Director with customer billing disputes and late payment issues. • Actively promote additional revenue opportunities to customers.

🎯 Requirements

• Associate's Degree or equivalent technical school diploma in electrical or mechanical engineering or similar discipline and 4 years of experience directly servicing MULTIVAC equipment; • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively before groups of customers or associates of organization. • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. • Ability to define problems, collect data, establish facts, and draw valid conclusions. • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. • Proficient in Microsoft Office, particularly Word and Excel, as well as having working knowledge of database applications, ERP systems, and contact management systems. • Current valid U.S. driver’s license. • Must have ability to obtain a passport.

🏖️ Benefits

• Must be willing to work flexible hours including weekends as required.