Supervisor – Data Services

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USAble Life

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

⚕️ Healthcare Insurance

🤝 B2B

Healthcare Insurance • B2B

USAble Life is a U. S. -based insurance company that provides group and supplemental life and disability insurance products for employers, brokers, individuals, and families. The company offers group term life, accidental death and dismemberment (AD&D), long- and short-term disability, paid family and medical leave, and supplemental accident, critical illness, and hospital indemnity plans, and it provides online enrollment and claims tools (AccessAble) to support benefits administrators and members.

📋 Description

• Supervises the day-to-day work performed by the Data Services team, with a focus on Data Engineering, BI Reporting, and Data Operations / Production Support • This is a hands-on leadership role responsible for work planning, team execution, and operational reliability of data pipelines, data stores, and reporting deliverables • Partners closely with IT and business stakeholders to deliver trusted data products and analytics while embedding data management and data governance best practices (metadata, lineage, data quality, access controls, and standards) into delivery and operations • Responsible for ensuring corporate data assets and reporting outputs supported by the team align with IT policies, security requirements, and applicable regulatory requirements (e.g., HIPAA, Sarbanes-Oxley) • Participates in technical planning for data platform, database, and reporting initiatives; translates roadmap items into executable work • Evaluates operational data and reporting needs; partners with stakeholders to gather requirements and recommend solutions • Plans and tracks delivery for planned and ad hoc work (work requirements, sequencing, estimates, and status reporting) • Provides technical direction (standards, troubleshooting, work procedures) and supports code/solution reviews and operational readiness • Makes recommendations regarding priorities, operational improvements, and data service practices that influence outcomes for the broader functional area • Leads incident response for data pipelines and reporting: triage, root cause analysis, corrective actions, and documentation • Oversees production support practices (monitoring/alerting, deployments, scheduled jobs, runbooks) to meet reliability and SLA expectations • Evaluates and helps implement new data tools/solutions; supports integration of new technologies and initiatives (readiness, migrations, knowledge transfer) • Ensures adoption of data governance and data management practices (metadata, lineage, data quality monitoring, access controls, and reporting governance) • Ensures data and information security practices are followed, including least-privilege access and secure handling of sensitive data (e.g., PHI) • Ensures work is performed in accordance with company policies, department procedures, and established technical standards; reinforces consistent execution across the team • Coordinates work intake and delivery with customers, vendors/Partners, and other IT teams; communicates status, risks, and dependencies • Monitors individual and team performance (timeliness, quality, and SLA adherence); provides feedback, coaching plans, and follow-up to close performance gaps

🎯 Requirements

• Bachelor's Degree. May substitute equivalent work experience or demonstrated competency for education • 3 – 5 years’ experience as a Team Lead • 7+ years IT experience, with 5 of those years focusing on building large scale application development and application system design • Experience managing customer requirements or demands • Must have knowledge of data engineering concepts and practices (data integration, ETL/ELT, scheduling/orchestration, reliability, and operational support) • Must have working knowledge of data management and data governance practices, including metadata, lineage, data quality, stewardship, and reporting governance • Ability to lead day-to-day work delegation, prioritize competing demands, and coordinate delivery across multiple workstreams • Strong customer partnership skills, including requirements clarification, expectation setting, and communicating status/risks clearly • Must have strong analytical and problem-solving skills, including incident triage, root cause analysis, and a preventive improvement mindset • Understanding of security, compliance, and data protection expectations (e.g., HIPAA/PHI, regulatory reporting, retention, appropriate access controls) • Must have strong verbal and written communication skills and ability to collaborate effectively with technical and non-technical stakeholders • Understanding of project delivery practices and basic project management concepts (planning, sequencing, dependencies, and milestones)

🏖️ Benefits

• Outstanding and affordable benefits package • PTO provided at date of hire • 11 paid holidays • 401(k) with up to 6% match; fully vested from day 1 • Remote opportunities with company-provided equipment • Team-oriented, collaborative group of peers • Career advancement opportunities • Leadership mentoring program • Tuition Reimbursement • Employee Assistance Program • Inclusion Council and Employee Resource Groups • Recharge Days and Volunteer Time Off