Senior Fraud Investigator

🔥 15 hours ago

🏄 California, Florida, +3 more states – Remote

🏄 California – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $85k - $113.3k / year

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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First American

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1889

🏠 Real Estate

💸 Finance

🏢 Enterprise

Real Estate • Finance • Enterprise

First American is a historical company that has been operating since 1889, evolving into a $9 billion organization with over 20,000 employees and more than 700 offices worldwide. The company provides a range of products and services that assist homebuyers, sellers, businesses, and investors in the real estate market. With a strong focus on employee engagement and culture, First American emphasizes innovation, technology, and community involvement, driving transformation within the real estate industry.

📋 Description

• Assign and prioritize matters by urgency, impact, complexity, and capacity • Review case completeness, investigative quality, documentation, and escalation • Coach team members through review, feedback, onboarding, and training • Handle high-risk matters and coordinate enterprise response • Coordinate fraud operations with business units, agents, escrow, technology, underwriting, legal, and management • Monitor service, backlog, quality, tool issues, and trends; report recommendations • Maintain procedures, escalation paths, and quality standards • Reinforce privacy, security, records, and evidence requirements • Provide front-line support for fraud-tool escalations, identity-review support, property-owner notification responses, technical issue triage, and urgent mitigation coordination • Conduct complex and diverse fraud investigations and develop creative solutions that influence outcomes and processes

🎯 Requirements

• High school diploma or equivalent • Associate or bachelor’s degree in criminal justice, business, finance, information systems, or a related field preferred • At least 5 years in fraud investigation or operations • Experience coaching, reviewing work, coordinating workflow, or senior fraud support • Real estate, title, escrow, settlement, mortgage, or property transaction experience • CFE certification or active progress toward certification preferred • Fraud-tool, identity, quality, or case system experience • Excellent organizational and project management skills • Standard MS skill set including email, spreadsheets, case-management tools, and web-based applications • Knowledge of fraud indicators, identity patterns, evidence documentation, and escalation • Strong written and verbal communication skills, including the ability to speak with people who may be worried, frustrated, or reporting possible identity misuse • Analytical skills to determine root cause of complex problems and apply creative and effective solutions • Ability to analyze a situation, interview, formulate questions, and probe for deeper knowledge/understanding • Experience supporting agents, escrow teams, consumers, or other external business partners • Familiarity with seller impersonation, business email compromise, wire fraud, identity theft, or other fraud affecting real estate transactions • Experience troubleshooting fraud-prevention or identity-verification tools and coordinating issues with technical support teams

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401k • PTO/paid sick leave • Employee stock purchase plan • Inclusive workplace culture • Equal opportunity employment