Business Systems Analyst III

🔥 17 minutes ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

💵 $100 - $120 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Deliver strategic insight into enterprise business systems through complex analysis, reporting, and operational support • Serve as a technical subject matter expert on Hyland OnBase and broader Enterprise Content Management systems • Gather business requirements and implement appropriate system specifications • Monitor workflows for compliance and effectiveness • Identify and resolve process bottlenecks through system testing, configuration, or workflow development • Mentor or oversee less experienced analysts in the work group • Source, compile, and interpret system and document metrics • Analyze data for accuracy, storage efficiency, and workflow performance and communicate insights to stakeholders • Determine business and system requirements for Hyland OnBase and ECM initiatives • Communicate solutions through functional specifications, reports, project plans, and technical documentation • Identify issues affecting document lifecycles or system processes and assist in remediation • Ensure regulatory compliance through testing and analysis • Produce advanced operational reporting based on data analysis, user input, and system testing • Identify patterns, system bottlenecks, and improvement opportunities • Develop automated workflow enhancements based on analysis results • Provide expert Tier 2/3 technical support for OnBase and related ECM platforms • Resolve escalated inquiries, maintain system stability, and improve the end-user experience • Implement recommended system modifications and upgrades • Guide business units on platform capabilities and data output

🎯 Requirements

• Bachelor’s Degree and 4 years of experience in Systems Support, Business Analytics, or Enterprise Content Management (ECM) Operations Support; OR High School Diploma or GED and 8 years of relevant experience • Hands-on experience administering, configuring, or supporting the Hyland OnBase platform, including Workflow, Unity Client, Document Types, Keywords, or Reporting Dashboards • Role may only be hired in AZ, FL, GA, IL, NC, or TX • Preferred: Active Hyland OnBase certifications such as OCSA, OCWA, OCWV, or OCSE • Preferred: AIIM Certified Information Professional (CIP) or Information Governance Professional (IGP) • Preferred: IIBA CBAP/CCBA certification or familiarity with SQL and relational databases for custom reporting and troubleshooting

🏖️ Benefits

• Variable incentives, bonuses, benefits, and/or other awards may be included in total compensation • Competitive, thoughtfully designed and quality benefits program • Benefits information available at https://jobs.firstcitizens.com/benefits

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