SBA Loan Support Specialist

🔥 34 minutes ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

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First Citizens Bank

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🏭 Manufacturing

📦 Logistics

💰 Post-IPO Debt on 2021-05

Healthcare • Manufacturing • Logistics

First Citizens Bank is a comprehensive financial institution offering a wide range of services to individuals, families, businesses, and nonprofits. Their offerings include personal and commercial banking services, loans, mortgages, investment solutions, and insurance products. Known for their commitment to customer service and financial expertise, the bank serves a variety of sectors including agribusiness, healthcare, and manufacturing, ensuring tailored financial solutions for their clients.

📋 Description

• Maintain and service SBA and commercial loan accounts throughout the loan lifecycle, including booking, account maintenance, modifications, payoffs, and terminations • Process operational transactions related to loan servicing activities • Research discrepancies and resolve exceptions • Respond to customer, vendor, and internal partner inquiries • Research issues, identify solutions, and resolve complex service requests within established service levels • Serve as a subject matter resource for SBA servicing processes, system applications, and operational procedures • Assist with troubleshooting, process improvements, and training less experienced associates • Process SBA loan modifications, assumptions, deferments, and servicing actions • Update and maintain SBA loan information in E-Tran and internal servicing systems • Complete loan booking and verification activities while ensuring compliance with SBA and bank policies • Reconcile general ledger accounts and research balancing differences • Review documentation for completeness and accuracy before servicing transactions

🎯 Requirements

• Bachelor's Degree OR High School Diploma or GED/Equivalent and 4 years' experience in Support, Operations, or Customer Service • Customer service skills • Builds productive relationships • Detail oriented • Problem solving • Preferred: Experience servicing SBA 7(a), 504, and SBA Express loans • Preferred: Working knowledge of PCFS SBA Loan Manager and SBA E-Tran systems • Preferred: Experience with loan booking, loan maintenance, modifications, and payoff processing • Preferred: Knowledge of SBA SOP requirements and SBA servicing guidelines • Preferred: Experience performing general ledger reconciliations and balancing activities • Preferred: Strong analytical, problem-solving, and organizational skills • Preferred: Proficiency with Microsoft Excel and other loan servicing systems

🏖️ Benefits

• Competitive, thoughtfully designed and quality benefits program • Benefits information available through First Citizens Bank's benefits program

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