Senior Analyst

🔥 59 minutes ago

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First Stop Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2011

🏥 Healthcare

⚕️ Healthcare Insurance

👥 B2C

Healthcare • Healthcare Insurance • B2C

First Stop Health is a comprehensive virtual healthcare provider that offers a range of services including urgent care, primary care, mental health counseling, and health coaching. Designed for both individuals and businesses, First Stop Health aims to create a delightful healthcare experience by providing accessible, affordable, and engaging care options. Their team consists of board-certified doctors, registered dietitians, health coaches, and licensed therapists who collaborate to support the complete health journey of their patients, ensuring that care is available anytime, anywhere, through a user-friendly digital platform.

📋 Description

• Develop a deep understanding of the end-to-end member lifecycle, analyzing how members engage from eligibility through ongoing care • Identify the highest-leverage opportunities to improve member engagement by analyzing member behavior, uncovering friction throughout the lifecycle, and translating insights into actionable recommendations that shape product, marketing, and operational priorities • Partner closely with cross-functional leaders to define success metrics and measurement strategies for new initiatives • Evaluate the effectiveness of product enhancements, engagement campaigns, operational improvements, and member experience initiatives, helping teams understand what changed, why it changed, and whether to scale, iterate, or pivot • Support a culture of experimentation by identifying opportunities to test new ideas and continuously improve the member lifecycle • Own and professionally manage the Member Growth Analytics scope, driving prioritization based on strategic business objectives and member engagement goals • Serve as the primary analytics partner for cross-functional Member Experience initiatives and working groups, collaborating closely with Product, Marketing, Operations, and executive stakeholders • Ensure projects are effectively scoped, professionally managed, and consistently delivered on time, providing proactive communication on priorities, progress, and risks • Thrive in an evolving environment, using sound judgment to answer important questions even when data, processes, or requirements are imperfect • Balance analytical rigor with pragmatism, identifying the best available approach while clearly communicating assumptions, limitations, and opportunities for further investigation • Partner closely with Product and Data Engineering to recommend enhancements to data collection, instrumentation, metric definitions, and analytical processes that improve our ability to understand and optimize the member lifecycle

🎯 Requirements

• Bachelor's degree in Analytics, Data Science, Business, Economics, or a related quantitative discipline required • Minimum of 5 years of experience in product analytics, growth analytics, business intelligence, customer journey analytics, marketing analytics, or similar analytical roles • Experience partnering closely with Product, Marketing and Operations teams to influence strategic business decisions • Demonstrated experience analyzing customer or member behavior, conversion funnels, engagement, retention, product adoption, or other lifecycle metrics • Experience measuring product features, marketing initiatives, experiments, or customer engagement strategies to inform future investment decisions • Familiarity with healthcare analytics or experience in a healthcare-related industry preferred • Advanced analytical and technical skills, including proficiency with SQL, experience using Python (or a similar analytical programming language), and modern business intelligence tools to perform sophisticated analyses • Strong project management and organizational skills, with the ability to manage multiple priorities simultaneously • Strong analytical reasoning, including the ability to define success metrics, design measurement approaches, evaluate initiatives, and identify the underlying drivers of business performance • Excellent communication skills with the ability to present complex analyses clearly and effectively to technical and non-technical audiences • Ability to recognize data integrity issues and partner on improvements to data quality, instrumentation, and reporting capabilities • Comfortable operating in ambiguity, with the ability to synthesize imperfect information, develop thoughtful hypotheses, and provide actionable recommendations without waiting for perfect data.

🏖️ Benefits

• Various health and medical coverage options • Dental and vision coverage • Disability and life coverage • Monthly medical waiver allowance for waived coverage • Remote-first work environment • Flexible paid time off • Summer Fridays • Employer match 401k plan • Monthly phone stipend • First Stop Health membership benefit providing virtual care solutions