VP, Community Bank – East

🕒 June 17

🐊 Florida, Maryland, +3 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $133.1k - $283.3k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Lead a relationship management organization supporting the East Coast-based portfolio of financial institution clients • Lead Directors who manage client-facing Relationship Managers • Direct portfolio performance across retention, sales, contract renewals, revenue growth, and client satisfaction • Partner with service, delivery, and product leadership to align Fiserv banking and financial solutions with client objectives • Lead, coach, and evaluate managers overseeing relationship management activities • Lead managers responsible for team performance, client outcomes, and associate development • Build and maintain executive-level client relationships • Support contract strategies, issue resolution, and long-term account plans • Guide performance management, workforce planning, succession planning, and leadership development • Partner with sales, product, solution consulting, and operations teams to identify growth opportunities and address client needs • Review portfolio trends, operating results, and client risks to improve commercial and service outcomes • Travel frequently to client and office locations, approximately 40–60% off-site

🎯 Requirements

• 10+ years of experience in relationship management, account management, banking, financial services, or sales within complex client portfolios • 5+ years of experience managing and developing teams, including leaders • 10+ years of experience leading executive client discussions, contract renewals, retention planning, and revenue growth activities • Experience with account planning, portfolio management, and consultative selling for banking technology and financial solutions • Experience analyzing portfolio performance, identifying business risk, and coordinating actions across sales, product, and operational stakeholders • Bachelor’s degree in business, finance, management, or related field, or equivalent combination of education, related experience and/or military experience • Experience leading relationship management teams in financial services, core processing, and/or financial technology environments • Knowledge of core banking platforms and financial institution operations • Experience supporting community and regional financial institutions • Experience leading distributed teams across a regional client portfolio • Valid and unrestricted U.S. work authorization required • Candidates requiring current or future sponsorship will not be considered • Ability to use a computer and audio equipment • Ability and willingness to travel frequently, 50%+

🏖️ Benefits

• Fuel Your Life program supporting physical, financial, social, and emotional well-being • Paid holidays and generous time away policies • No-cost mental health support through Employee Assistance Programs • Living Proof program with points redeemable for rewards • Eight Employee Resource Groups • Training, development, and internal mobility opportunities • Medical, dental, vision, life, and disability insurance options available from day one • Retirement planning including 401k match • Discounted shares through the Employee Stock Purchase Plan • Tuition assistance and reimbursement program • Paid parental and military leave • Annual incentive opportunity, potentially delivered as cash bonus and equity awards