Client Success Manager – Lead

🔥 51 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $159.2k - $270.6k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

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FIS

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📦 Logistics

🛡️ Insurance

Consulting • Logistics • Insurance

FIS is a leading provider of technology solutions for financial institutions, businesses, and governments worldwide. It offers a comprehensive suite of banking, lending, and payment solutions designed to help entities thrive in the digital age. FIS focuses on providing advanced solutions that improve efficiencies, reduce costs, and enhance customer satisfaction by offering services such as digital banking, automated finance, wealth management, and payment processing. With its expertise in fintech, FIS powers the global economy by ensuring secure and efficient money management throughout its lifecycle, from storage and transfer to investment and compliance.

📋 Description

• Acts as the primary liaison for high-value clients, ensuring seamless communication, resolution of concerns for their product area, and strategic alignment between FIS and the client • Owns and develops detailed, tailored plans for client success, retention, and expansion opportunities to ensure Client Success Plans are accurate and up to date • Ensures FIS is delivering the stated business objectives and client is achieving desired ROI • Ensures alignment across internal teams by facilitating collaboration and maintaining a united front during client engagements • Leads weekly client check-ins, monthly performance reviews, and partners on strategic discussions including but not limited to product adoption, expansion opportunities, and other commercial endeavors • Collaborates with sales teams to strengthen renewal strategies and identify expansion opportunities • Understands contractual obligations with regard to resources, roles and responsibilities • Is an expert on that client’s impact to FIS financial performance which includes but is not limited to revenue visibility, sales performance, renewal transactions, credits and SLAs • Represents the client’s voice internally, ensuring their needs and concerns are addressed as well as managing various escalations • Understands overall client health to proactively identify risks and opportunities • Maintain accurate and timely documentation in various systems to support reporting and leadership visibility

🎯 Requirements

• 5-7 years of experience in Client Success, Client Service/Support, Account Management, or similar roles • Bachelor’s degree; relevant previous experience in financial technology services • Ability to clearly articulate business value (written/verbal) to various stakeholders within clients’ organizations • Knowledge of financial technology industry and products, including market trends, challenges, and opportunities • Strong analytical skills, including experience with Tableau or similar software, and turning data into insights • Strong communication/presentation skills and confidence in all levels of customer engagement/situations • Strong leadership and ability to collaborate with cross-functional teams incl. Sales, Renewals, technical roles

🏖️ Benefits

• A voice in the future of fintech • Always-on learning and development • Collaborative work environment • Opportunities to give back • Competitive salary and benefits