Client Success Manager, Compliance

Job not on LinkedIn

🔥 15 minutes ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $55k - $75.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

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Resource Innovations

WebsiteLinkedInAll Job Openings

201 - 500 employees

⚡ Energy

💼 Consulting

Energy • Software • Consulting

Resource Innovations is a women-led company that provides comprehensive energy transformation services and software. The firm is dedicated to advancing the clean energy transition through innovative energy solutions, focusing on demand-side management and enhancing sustainability for utilities and government entities. With a strong commitment to environmental, social, and governance (ESG) impacts, Resource Innovations delivers end-to-end services that improve customer engagement and operational efficiency, leading to significant CO2 emission reductions. The company operates extensively across North America, Europe, and the Pacific, positioning itself as a leader in the clean energy sector.

📋 Description

• Serves as the primary client relationship lead for compliance initiatives, building trusted partnerships and ensuring client objectives are achieved. • Reviews compliance dashboards, program data, and operational metrics to identify trends, risks, and opportunities for program improvement. • Develops and manages project plans, tracks deliverables, and coordinates stakeholders to ensure initiatives and action items are completed on schedule. • Presents compliance reviews, key findings, and strategic recommendations to clients and cross-functional stakeholders. • Analyzes program performance data and compliance findings to recommend process improvements that enhance customer experience, operational efficiency, and program integrity. • Balances multiple client priorities and facilitates collaboration across internal teams and external partners to drive successful program outcomes and continuous improvement. • Other duties as assigned.

🎯 Requirements

• 3+ years of experience in client success, account management, project management, program management, consulting, or a related client-facing role. • Experience managing project plans, tracking deliverables, and coordinating multiple stakeholders across concurrent initiatives. • Experience analyzing business, operational, compliance, or program data to identify trends and develop actionable recommendations. • Experience developing and delivering presentations to clients, leadership teams, and large stakeholder groups. • Demonstrated ability to manage multiple priorities and deadlines while maintaining exceptional client service. • Interest in sustainability and passionate about making a meaningful impact on the environment. • Experience supporting utility, energy efficiency, clean energy, rebate, or compliance programs. • Experience using Power BI or similar tools to review dashboards and interpret data-driven insights. • Experience facilitating client-facing meetings and presenting analytical findings and recommendations to executive and cross-functional audiences. • Experience developing executive-level PowerPoint presentations, business reviews, and strategic recommendations.

🏖️ Benefits

• three weeks of paid vacation annually • paid holidays • 401(k)-retirement plan with employer match • medical, dental and vision coverage • parental leave • employee assistance program • commuter benefits • additional supplemental offerings