Customer Success Manager

🔥 42 minutes ago

🏰 Missouri, Texas – Remote

🏰 Missouri – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Equifax

WebsiteLinkedInAll Job Openings

10,000+ employees

💰 $1M Post-IPO Equity on 2009-09

At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward.

📋 Description

• Manage a book of business and identify strategies for growth and retention for the key clients within the book • Engage with customer leadership to ensure client satisfaction and create strategies for employee engagement • Manage client renewal negotiations and contract extension processes • Conduct frequent client and distribution partner status calls to monitor program progress, identify issues and engage Equifax & partner teams to resolve & identify new opportunities • Work with account teams to provide feedback and help identify trends that can help with overall business growth

🎯 Requirements

• 5+ years in B2B enterprise account management • Understanding of sales, business strategy development, marketing strategies and end user engagement • Bachelor's degree in business, marketing or similar field required • Experience promoting value through the customer experience • Experience working with complex, multi-divisional, multi-geographical customers

🏖️ Benefits

• Comprehensive compensation and healthcare packages • 401k matching • Paid time off • Organizational growth potential through our online learning platform with guided career tracks