Customer Support Representative – Internet Services

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🔥 0 minutes ago

🏈 Alabama, Idaho, +20 more states – Remote

🏈 Alabama – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Answer inbound customer calls regarding internet services • Troubleshoot internet connectivity service issues • Assist customers with starting, transferring, moving, or disconnecting services • Schedule technician appointments when necessary • Process billing inquiries and collect payments securely • Research customer accounts to identify the correct services and provide accurate resolutions • Document every customer interaction in the appropriate systems • Update customer account information as needed • Navigate multiple systems while speaking with customers • Deliver professional, friendly, and efficient customer service on every call

🎯 Requirements

• 1 year previous call center/technical or troubleshooting experience preferred • Excellent communication and active listening skills • Strong attention to detail and accuracy • Solid computer skills with the ability to navigate multiple applications and browser tabs simultaneously • Good troubleshooting and problem-solving abilities • Strong time management and organizational skills • Ability to remain calm and professional during challenging customer interactions • Willingness to learn new systems and technology • Ability to work independently in a remote environment while contributing to team success • Must reside in one of: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming • Availability for working hours between 7:00am and 7:30pm CST, Monday-Friday and rotational weekends

🏖️ Benefits

• Shift differential: extra $1/hr for nights and weekends • Paid training, typically 2 weeks • Benefit eligible on the first of the month after 60 days