Retirement Services Associate

Job not on LinkedIn

🔥 1 minute ago

🏈 Alabama, Florida, +23 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🚗 Michigan – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $15 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Five Star Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

✈️ Travel

🛡️ Insurance

Healthcare • Travel • Insurance

Five Star Solutions is a global outsourced customer experience (CX) and contact center services provider that combines experienced agents with CX technology and intelligent automation to deliver secure, compliant, human-centered support. The company offers customer care, technical support, dispatch, data entry, business continuity, and AI self-service across onshore, nearshore, and offshore centers, and specializes in regulated environments with SOC 2, PCI, and HIPAA-aligned workflows. Five Star serves industries such as healthcare, fintech, retail, travel, government, and insurance, positioning itself as an enterprise CX partner for organizations seeking scalable, secure, and compliant BPO and digital CX solutions.

📋 Description

• Support retirement plan participants with distribution and account inquiries • Handle inbound participant calls, emails, and voicemails • Provide accurate answers to basic inquiries and resolve issues regarding benefit programs and procedures • Respond to retirement benefit payment inquiries in a fast-paced service center • Conduct web-based training sessions for clients as needed • Escalate client or customer issues to supervisors or managers when necessary • Use Amplify, Microsoft Word, Excel, and Salesforce to manage inquiries and transactions • Document all cases accurately and thoroughly in Salesforce case management • Promote online reviews when appropriate • Create Salesforce tickets for check copies, 1099-Rs, stop/reissue of funds, and related requests • Assist with filing, record maintenance, and document imaging • Develop understanding of company operations and client needs • Participate in scheduled and ad hoc training sessions • Provide backup support for participants/account holders • Identify process failures and recommend improvements • Perform other duties as assigned

🎯 Requirements

• Must be 18 years of age • Background check required in accordance with state and federal laws • 1 year of previous customer service, call center, or office experience preferred • Strong verbal and written communication skills • Comfortable working with billing and account information • Strong attention to detail • Ability to navigate multiple computer systems • Professional and empathetic approach to customer concerns • Reliable attendance and punctuality • Ability to work independently and as part of a team • Must be comfortable cross-training on other accounts • Ability to maintain confidentiality • Strong active listening, problem-solving, organizational, and collaboration skills • Basic understanding of laws and regulations relating to employee benefits, particularly benefit distribution issues • Proficiency in Salesforce or another CRM, and Microsoft Office including Excel, Word, and Outlook • Ability to work Monday–Friday with availability from 8:00 a.m. to 8:00 p.m. EST • Must have verified secure, reliable, dedicated high-speed internet and an established dedicated work area with desk, chair, electrical outlet, and direct LAN connection • Must reside in AL, FL, GA, ID, IA, IN, KS, LA, MI, MS, MO, NE, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY

🏖️ Benefits

• Classroom and hands-on training • Paid training, typically 1 week from 9:00am–6:00pm EST • Shift differential: extra $1/hour for nights and weekends • Full-time, 40 hours per week • Remote work • Dedicated work area and verified secure, reliable, dedicated high-speed internet required; equipment/setup requirements specified