Director of Fraud, Trust and Safety

Job not on LinkedIn

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $175k - $200k / year

⏰ Full Time

🔴 Lead

🎲 Risk

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

FiveBy Solutions

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

⚖️ Legal

📦 Logistics

Consulting • Legal • Logistics

FiveBy Solutions is a company that specializes in comprehensive risk management and fraud prevention services. They offer expert consulting and dynamic solutions to protect against fraud, abuse, piracy, platform abuse, money laundering, and other threats. Their services include risk intelligence, trade compliance, and due diligence, helping businesses navigate international trade regulations and safeguard their revenue and reputation. FiveBy Solutions utilizes a blend of human expertise and artificial intelligence to deliver tailored solutions that enhance decision-making and operational efficiency. Their approach emphasizes speed, accuracy, and value, reducing false positives and maximizing the impact of human contributions while automating processes.

📋 Description

• Own the performance, health, and growth of FiveBy's fraud and trust and safety portfolio • Maintain executive client confidence, delivery quality, people leadership, account health, portfolio growth, practice methods, and renewal readiness • Guide service priorities and capacity and provide strategic and conceptual analytical frameworks to delivery teams • Earn renewals through strong execution and clear client value • Map client stakeholders, uncover new needs, and partner with sales on expansion work • Join sales calls and client pitches as the fraud and trust and safety subject-matter expert • Contribute expertise to solution design, proposals, statements of work, and executive presentations • Attend and speak at industry conferences, participate in working groups, and maintain a senior practitioner network • Own senior delivery relationships and executive client confidence across the portfolio • Set engagement strategy, priorities, staffing, and material changes with client leaders and program managers • Surface delivery, margin, capacity, and renewal risks early • Lead major client escalations and crises • Set quality standards and approve client-facing work before release • Provide oversight and guidance on fraud strategy, program maturity, operating models, investigations, controls, and mitigation • Contribute to complex investigations, pattern analysis, detection signal design, heuristics, and program-level decisions • Manage, coach, and develop Client Leads and Principal Consultants • Build high-performing teams, address performance concerns, retain key employees, and develop future leaders • Define and improve service offerings, delivery methods, staffing criteria, quality controls, and reusable tools • Turn engagement lessons into intellectual property such as playbooks, investigation methods, and detection frameworks • Represent the practice in leadership discussions and contribute to company strategy, capability planning, and resource and investment decisions

🎯 Requirements

• Twelve or more years of experience in fraud operations, fraud risk management, trust and safety, payments risk, online security, or a related field • At least four years in consulting, professional services, or an advisory role with responsibility for senior client relationships, delivery outcomes, and growing client accounts • Established professional network in fraud or trust and safety • Experience building or leading a fraud program, team, or practice and managing experienced professionals • Experience developing leaders, retaining critical employees, and addressing performance concerns • Deep practical knowledge of fraud programs, investigations, controls, operations, account abuse, promotional and referral fraud, synthetic identity, payment and chargeback fraud, and coordinated abuse • Strong analytical judgment and ability to frame ambiguous strategic and operational problems • Exceptional written and verbal communication • Bachelor's degree in a relevant field or equivalent professional experience • Full-time, multi-year commitment to building FiveBy's primary growth practice • Ability to work in the U.S. without employer visa sponsorship • Ability to operate within a standard office environment, with or without reasonable accommodation • Ability to withstand prolonged computer use, repetitive motion, and long periods of standing or sitting • Ability to communicate via speech or text and use a computer and keyboard • Ability to perform light to moderate lifting • Ability to travel to client sites and adapt to client-site conditions • Regular, predictable attendance and ability to work outside standard business hours as needed

🏖️ Benefits

• Group medical, dental, and vision insurance plans • 100% of monthly premiums covered for individual employees • 401k Plan with employer matching • 120 hours of PTO annually • 10 paid holidays per year • Fully remote work arrangement • Professional participation in industry conferences and working groups

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume