Branch Service Advisor

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FleetPride

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

🚘 Automotive

🏗️ Construction

🍽️ Food & Beverage

Automotive • Construction • Food & Beverage

FleetPride is a company that offers a wide range of parts and services for vehicle maintenance and repair. FleetPride focuses on parts fit for various types of vehicles and provides customer service, terms and policies support, and the ability to subscribe to their mailing list for updates. The company appears to cater to both individual and commercial customers looking for vehicle components and repair services.

📋 Description

• Assist customers with intaking, qualifying, scheduling, and following up with heavy-duty service via phone, email, or virtual channels • Recommend related services, provide accurate estimates, coordinate service completion with technicians, and process service orders • Deliver professional, timely, and high-quality customer interactions • Estimate, schedule, and coordinate repairs with service technicians • Coordinate service dispatch, purchase orders, and logistics • Track work progress, communicate updates, and control related costs • Process and complete repair orders to support timely invoicing • Locate and secure parts from warehouses, branches, or OEM dealers • Account for special order, returns, and warranty parts • Maintain accurate parts records and ensure parts are billed properly • Review customer requirements, rate sheets, and bulletins • Participate in training, team meetings, and process improvement initiatives • Identify opportunities to improve efficiency and service quality • Perform other duties as assigned

🎯 Requirements

• Bachelor’s Degree or high school diploma or equivalent with an additional 3 years of relevant professional experience • High School Diploma, GED, or equivalent • Intermediate knowledge of Microsoft Excel, Word, and Outlook • Experience using Karmak and iSeries systems • Strong FleetPride branch knowledge • Mobile service writing experience • Customer service expertise • Ability to intake, qualify, schedule, and follow up with heavy-duty service • Ability to estimate, schedule, and coordinate repairs with service technicians • Ability to coordinate service dispatch, purchase orders, and logistics • Ability to track work progress, communicate updates, and control related costs • Ability to process and complete repair orders accurately and timely • Ability to locate and secure parts from warehouses, branches, or OEM dealers • Ability to account for special order, returns, and warranty parts in compliance with company policy • Active listening, communication, time management, persuasion, and service orientation skills

🏖️ Benefits

• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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