Supervisor, Cloud Technical Account Management

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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Flexential

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

Flexential is a US-based provider of data center infrastructure and hybrid IT services. The FlexAnywhere® platform combines colocation, cloud (public/private/hybrid), connectivity/interconnection, data protection, managed and professional services to support enterprise workloads — including high-density GPU and AI/ML deployments. Flexential operates 40+ data centers across 18 US markets (3M+ sq. ft. footprint) and a 100+ Gbps network backbone, and positions itself as a B2B partner for enterprises needing resilient, scalable, and interconnected infrastructure.

📋 Description

• Own the growth and performance of Flexential’s Cloud TAM service and lead the Cloud Technical Account Managers and FTS Cloud Services Engineers team • Partner with Sales leadership, Account Executives, and Customer Success Managers to position and sell the service to new and existing cloud customers • Join customer calls, present the service, scope engagements, and support proposals and pricing • Develop sales enablement including pitch materials, value messaging, qualification criteria, and customer success stories • Identify upsell, expansion, and attach opportunities and work with account teams to close them • Drive customer retention and renewals by demonstrating service value • Partner with Product and Pricing teams to refine service packaging, pricing, and positioning • Track and manage the TAM service pipeline in Salesforce • Build and maintain financial models, reports, and dashboards covering revenue, costs, utilization, margin, profitability, bookings, recurring revenue, churn, and customer health • Report financial and operational metrics to the Director of FTS and recommend actions based on trends and risks • Forecast revenue and headcount needs and build business cases for team growth • Use customer-level margin and utilization data to inform pricing, account assignments, and staffing decisions • Supervise, direct, prioritize, coach, and support Cloud TAMs and FTS Cloud Services Engineers • Conduct 1:1s, set performance goals, and manage performance reviews • Lead recruiting, hiring, and onboarding in partnership with the Director of Managed Services and P&C • Build development plans and drive cross-training • Assign customer accounts and Engineer coverage based on complexity, skills, profitability, and capacity • Serve as escalation point for critical customer issues, major incidents, and executive-level concerns • Ensure delivery of technical reviews, health checks, QBRs, and RCA reviews • Carry a limited portfolio of strategic customer accounts as needed • Define and maintain scalable team standards, playbooks, and processes

🎯 Requirements

• 7+ years of experience in technical account management, customer success, solutions engineering, or managed services, including 2+ years of formal or informal leadership of technical or customer-facing teams • Proven track record partnering with sales teams to grow a service line or book of business, with measurable results against bookings or revenue targets • Experience working with Sales teams to support service growth, customer expansion, and revenue generation • Experience with financial reporting, business performance metrics, forecasting, and dashboard development • Demonstrated ability to coach, develop, and hold team members accountable while building a positive, high-performing team culture • Solid knowledge of cloud infrastructure, virtualization (VMware), networking, storage, and disaster recovery (Zerto, DRaaS) • Excellent written and verbal communication skills with experience presenting to technical, sales, and executive audiences • Ability to sit for extended periods of time • Moderate or advanced keyboard usage • Preferred: experience as a practice lead, service owner, or similar role with accountability for a service line’s revenue or P&L • Preferred: experience building or scaling a TAM, customer success, or managed services offering • Preferred: experience developing sales enablement, pricing, or service packaging • Preferred: experience supporting enterprise customers in a managed services, data center, or cloud provider environment • Preferred: familiarity with Flexential’s product suite and cloud service offerings • Preferred but not required: ITIL v4, VMware VCP, AWS Solutions Architect, or Azure Administrator certifications • Must be legally authorized to work in the United States • Must reside in a state where the company maintains employment eligibility at the time of hire and throughout employment

🏖️ Benefits

• Medical, Telehealth, Dental and Vision • 401(k) • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) • Life and AD&D • Short Term and Long-Term disability • Flex Paid Time Off (PTO) • Leave of Absence • Employee Assistance Program • Wellness Program • Rewards and Recognition Program • Discretionary annual bonus, based on personal and company performance • Limited travel is required