Partner Success Manager

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $120k - $138k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Float Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

💊 Pharmaceuticals

☁️ SaaS

💰 Venture Round on 2022-03

Healthcare Insurance • Pharmaceuticals • SaaS

Float Health is a company that provides on-demand home infusion nursing services, connecting specialty pharmacies with highly qualified nurses who bring hospital-level expertise directly to patients' homes. By facilitating timely and effective nursing staffing, Float Health ensures exceptional patient care during home infusion therapy, improving medication compliance and overall health outcomes. The company leverages technology to streamline operations for pharmacies, reducing costs associated with in-house nursing or traditional nurse agencies.

📋 Description

• Your job is to grow referral volume across a portfolio of Float's specialty pharmacy partners. • You will take full ownership of a portfolio of specialty pharmacy accounts, driving growth through deep relationship-building with User and Detailed Buyers. • Success is defined by establishing Float as the preferred partner to compound referral volume quarter over quarter. • You will own quarterly referral benchmarks for Existing Target Accounts (ETAs) and Geo Expansion Target Accounts (GTAs). • You will have autonomy in deciding how to engage your accounts, which growth tactics to run, and where to spend your time to maximize portfolio growth. • This is a fully remote position with expected travel to partner sites for in-person discovery, relationship building, and product demos.

🎯 Requirements

• 5+ years of experience in account management, customer success, partner success, or sales roles in B2B healthcare, SaaS, or healthcare services • Experience with specialty pharmacy, home infusion, or complex clinical services • A track record of owning and hitting volume, revenue, or GMV growth targets across a portfolio of 20+ accounts; you talk naturally about the outcomes you drove • Demonstrated ability to design growth-driven strategies: diagnosing why an account is underperforming, building a play to fix it, and measuring the result • Ability to zoom out from individual accounts to spot patterns and opportunities across a portfolio • Experience onboarding and training users on products with demonstrated impact on usage metrics • Strong relationship-building and communication skills; equally effective presenting to leadership or troubleshooting with frontline teams • Comfortable pulling and interpreting account-level data to identify performance gaps, track portfolio health, and support decisions; you are at ease in analytics dashboards and can translate numbers into a clear story • Comfortable learning technical products and explaining them to diverse audiences • Cross-functional collaborator with a consultative mindset focused on outcomes and partner challenges • Startup experience or comfort with ambiguity, rapid change, and building from scratch • Self-directed and proactive; you identify and address challenges before they show up in the numbers • Experience carrying a quota or variable compensation tied to growth outcomes • Experience as an early team member on a customer success or account management team where you helped build and scale the function

🏖️ Benefits

• Medical, dental, vision • 401k matching • Generous option grants with equity refresh plan • Unlimited PTO with minimum days • Paid parental leave • Phone & internet monthly stipend • Annual Learning Stipend • HSA & FSA • Voluntary Life, Accident, Hospital, and Critical Illness Insurance • Zero commute. Work wherever you are (on or around US hours)