Director, Clinical Crisis Response – High-Acuity Care Safety

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🕒 May 13

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Flourish Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

🧘 Wellness

🌍 Social Impact

💰 Seed on 2022-02

Wellness • Social Impact

Flourish Health is a mission-driven mental health care organization focused on early intervention and sustained recovery for adolescents and young adults with serious mental illnesses. The company provides clinical services, care guides, and remote/hybrid therapy and support roles aimed at improving access to evidence-based treatment and family-centered care. Flourish emphasizes preventing long-term suffering by expanding access to effective mental health care and supporting families through coordinated patient care and guidance.

📋 Description

• Manage and supervise the Crisis Managers team day to day • Oversee all active crisis cases and make sure the right actions are being taken • Serve as the top escalation point for high-risk or complex situations • Make real-time decisions during crisis situations when needed • Ensure staff are following crisis protocols and safety procedures • Set up and maintain clear supervision systems for all crisis work • Review crisis cases after they happen and identify what went well and what needs to improve • Build and improve crisis response workflows and systems so they scale • Train and coach staff on crisis response, de-escalation, and safety planning • Partner with clinical and product teams to improve how crisis care is delivered across the platform • Provide direct patient care in crisis intervention and/or post-crisis stabilization, including brief stabilization sessions or group support, as program needs evolve. • Step in directly when needed to support high-acuity cases

🎯 Requirements

• Independently licensed mental health clinician (PhD, LCSW, LPC, or equivalent) • Eligible for licensure across all 50 states • 8+ years of clinical experience after licensure • At least 2+ years leading or managing crisis care or high-acuity clinical teams • Experience supervising clinicians or care teams • Strong judgment in high-risk, fast-moving situations • Calm and decisive under pressure • Comfortable working in a fast-changing startup environment • Must be 18 years or older

🏖️ Benefits

• 401(k) matching • Home office stipend • Paid time off • Medical, dental, and vision insurance