Concierge Manager – Latin America

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🕒 4 days ago

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FlyFlat

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

🤝 B2B

☁️ SaaS

Transport • B2B • SaaS

FlyFlat is a travel concierge and booking service that uses proprietary software, vendor relationships, and eleven specialized booking strategies to source deeply discounted international business and first-class flights. The company offers 24/7 white-glove concierge support, enterprise and individual plans (Explorer and Premier), and handles flight bookings, seat selection, loyalty management, hotels and transfers to save busy professionals and companies time and money. FlyFlat targets long-haul premium-cabin travel between major regions and emphasizes time savings, personalized service, and guaranteed discounts for members.

📋 Description

• Lead and Develop Your Team • Manage 3-4 Team Leads across all concierge functions • Provide daily coaching, feedback, and support to develop their judgment and leadership • Own Shift Operations • Direct all client-facing operations during your shift • Deliver Exceptional Client Experiences • Own the end-to-end client journey for your shift • Drive Process Excellence • Submit at least 2 documented process improvements per month • Collaborate Across Ascend • Work closely with Product, Operations, and Leadership

🎯 Requirements

• 4+ years in luxury travel, hospitality, or high-touch service operations • 2+ years in a leadership or management role • Strong GDS proficiency, ideally Sabre • Data-driven approach • Excellent written and verbal communication • Calm under pressure

🏖️ Benefits

• Travel perks: Access to Ascend at-cost booking for personal travel • Clear career path with merit-based progression • Performance-based salary increases and bonuses tied to KPI achievement • Global collaboration with talented teams