Staff Software Engineer – Healthcare, Customer Experience

🔥 0 minutes ago

🌐 United States, United Kingdom – Remote

🇺🇸 United States – Remote 🇬🇧 United Kingdom – Remote

💵 $180k - $240k / year

⏰ Full Time

🔴 Lead

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Zipline

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

🍽️ Food & Beverage

📣 Marketing

✈️ Travel

💰 $330M Series F on 2023-04

Food & Beverage • Marketing • Travel

Zipline is a leading provider of autonomous drone delivery services, revolutionizing logistics for various sectors including healthcare, restaurants, and retail. Their innovative technology allows for rapid and emission-free deliveries, significantly reducing the time required to transport goods such as food, medical supplies, and everyday essentials. Since their inception, Zipline has completed over a million deliveries across multiple countries, showcasing their commitment to improving delivery experiences and enhancing access to critical supplies.

📋 Description

• Lead the design and delivery of customer-facing applications supporting ordering, tracking, and delivery operations • Own major projects end to end, including user flows, UX decisions, architecture, data models, full-stack implementation, and post-launch measurement • Build customer feedback loops through direct conversations, analytics, support signals, limited releases, and structured experiments • Establish feature-flag, beta, phased-rollout, or other gradual-release practices • Raise the quality bar for frontend UX, interaction patterns, accessibility, and product polish • Partner with operations, supply chain, finance, and customer-facing teams to solve high-impact user problems • Improve reliability, testing, observability, and engineering practices • Mentor engineers and set product-minded technical standards

🎯 Requirements

• 10+ years of production software engineering experience, including staff-level technical scope • Deep full-stack experience, including modern frontend development with React or a comparable framework and strong backend capability in Go, Python, or a similar language • Strong record of building external customer-facing products where UX affects adoption, trust, and business outcomes • Demonstrated customer obsession: seek feedback, speak directly with users, turn insight into product improvements, and advocate for customer needs • Strong independent design and UX judgment; ability to make high-quality product decisions without a dedicated designer • Experience with limited releases, feature flags, beta programs, experiments, or phased rollouts • Record of owning architecture across teams, mentoring engineers, and leading delivery in an ambiguous, fast-changing environment • Experience in both a rigorous, high-engineering-bar organization and a startup or scale-up environment • Clear, effective English communication • Ability to work from the US East Coast or London, UK, and travel to Africa approximately three times per year

🏖️ Benefits

• Equity compensation • Overtime pay • Discretionary annual or performance bonuses • Sales incentives • Medical, dental and vision insurance • Paid time off