Patient Access Representative – Patient Scheduling

Job not on LinkedIn

🔥 13 hours ago

⚜️ Louisiana – Remote

⚜️ Louisiana – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

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👻 Ghost score 10%

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Franciscan Missionaries of Our Lady Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1911

🏥 Healthcare

🤝 Non-profit

🌍 Social Impact

Healthcare • Non-profit • Social Impact

Franciscan Missionaries of Our Lady Health System is one of the largest healthcare systems in Louisiana, serving over half of the state's population and the largest metropolitan area in Mississippi. This non-profit, Catholic organization offers a comprehensive range of healthcare services through its network of hospitals, clinics, and physicians, focusing on quality patient care, community health, and education. Headquartered in Baton Rouge, Louisiana, the mission of the organization is to provide excellence in health services and to care for the sick across Louisiana and Mississippi.

📋 Description

• Register patients accurately and efficiently in Epic • Validate and update patient and insurance information in the clinic computer system • Verify insurance coverage and collect required payments, account balances, and outstanding balances • Advise patients about collection and billing procedures, anticipated charges, financial responsibility, payment plans, and patient rights • Welcome patients and families, answer questions and concerns, and facilitate access to MyChart and community resources • Monitor patient schedules and manage patient flow; schedule and reschedule appointments • Coordinate referrals with physicians, nurse practitioners, nursing staff, and other providers in accordance with payer requirements • Perform clerical duties including answering telephone calls, retrieving medical records, recording data, typing memoranda, and filing patient charts • Research claim edits, denials, billing discrepancies, and physician charge information; resolve discrepancies within required timelines • Key charges, process batches, prepare bank/deposit summaries, review diagnosis and procedure codes, and enter point-of-service data • Reconcile daily cash funds, securely manage payments, and meet site collection goals • Provide backup support, support clinic and health-system operational initiatives, and provide training or orientation when assigned

🎯 Requirements

• 6 months experience in a customer service/front desk role OR graduation from a front office/medical office program; a Bachelor's degree may substitute for experience • High School Diploma or Equivalent • Professional demeanor • Excellent customer service skills • Ability to multi-task • Critical thinking • Demonstrated computer literacy • Ability to learn and demonstrate proficiency in Epic during the introductory period