Enterprise Customer Outcome Manager

🕒 February 20

🇺🇸 United States – Remote

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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FMX

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏭 Manufacturing

🏥 Healthcare

🏨 Hospitality

Manufacturing • Healthcare • Hospitality

FMX is a leading provider of facilities and maintenance management solutions, designed to streamline processes, increase asset productivity, and deliver actionable insights for optimal operational efficiency. FMX caters to a wide range of industries including K-12 education, higher education, municipal government, manufacturing, restaurants, property management, healthcare, and religious organizations. Their comprehensive software features modules for facilities management, maintenance management, work order management, preventive maintenance, equipment maintenance, and inventory management. With a focus on ease-of-use and customer support, FMX helps organizations of all sizes optimize their maintenance operations and reduce costs, making it a reliable choice for facility management needs across various sectors.

📋 Description

• Serve as the primary strategic advisor to enterprise accounts post-implementation • Own customer relationships and ensure adoption, retention, and satisfaction • Deliver and lead quarterly business reviews with key stakeholders and decision-makers • Identify upsell and cross-sell opportunities and collaborate with Sales to close them • Monitor account health and usage to ensure customers realize full platform value • Collaborate with Product, Engineering, and Solutions Engineering on strategic goals and customer projects • Maintain timely records of meetings, touchpoints, and action items in Planhat • Act as the internal voice of the customer and advocate for feature requests and enhancements • Travel to key customer sites and events, approximately 25% • Build executive relationships and serve as a trusted strategic partner across accounts

🎯 Requirements

• Experience in enterprise account management, customer success, or a similar client-facing role in SaaS • Strong grasp of the enterprise buying cycle, success metrics, and executive engagement strategies • Familiarity with facilities or operations management software; FMX experience is a plus • Confidence building rapport with and influencing VP and C-level stakeholders • Proven experience managing a book of complex, high-value accounts • Ability to analyze usage data and translate it into actionable insights • Experience with Salesforce, Planhat or similar customer success platforms, and Microsoft Excel • Strong time management and organizational skills with high attention to detail • Positive, proactive mindset and ability to think strategically under pressure • Excellent written, verbal, and presentation skills, including facilitating executive-level reviews • Alignment with FMX core pillars: Excellence, Teamwork, and Integrity • Ability to complete a background check prior to onboarding • Ability to work onsite at the Columbus, OH office during the first week for onboarding

🏖️ Benefits

• Significant influence over product direction and company future • 100% company-paid health, dental, and vision insurance • Remote-first work arrangement with office access as needed • One all-company event per year • Free snacks, beverages, and office kegerator • Company-sponsored laptop and headset • Up to $500 home office stipend for equipment, furniture, and accessories • $60/month toward home internet connection • Generous PTO and UTO policies • Flexible schedule • Collaborative culture, transparency, continuous improvement, and work/life balance • Company Performance Bonus eligibility • 401(k) • Short- and long-term disability insurance • Life insurance