Customer Service Representative

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🕒 July 4

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FNF Family of Companies - Agency Division

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1847

🏠 Real Estate

🛡️ Insurance

💸 Finance

Real Estate • Insurance • Finance

FNF Family of Companies - Agency Division is the agency and title operations arm of Fidelity National Financial (FNF), a leading provider of title insurance and settlement services to the real estate and mortgage industries. The company emphasizes advancing, expanding, and protecting property ownership by offering title insurance, settlement services, and complementary mortgage and real estate services (including home warranties, UCC insurance, notary and relocation services). FNF also invests in real estate technology (brands like SoftPro, SkySlope, NextAce, ServiceLink) and provides annuities and life insurance products through affiliated businesses. FNF highlights market leadership (No. 1 in market share in residential purchase, refinance, and commercial markets; No. 1 or No. 2 in 39 states) and a corporate focus on fraud prevention, technology-enabled transactions, and a broad portfolio of real estate-related services.

📋 Description

• Utilize a ticketing-based platform to efficiently manage and track customer inquiries. • Review search packages & reports to provide accurate assistance to our customers. • Respond to incoming calls and deliver timely and professional support. • Maintain compliance with Company policies and good housekeeping practices. • Other duties as assigned.

🎯 Requirements

• High school diploma or equivalent required • 2+ years of customer service experience in a real estate related industry • Detail-oriented and customer service driven with strong written and verbal communication skills • Demonstrates strong analytical, problem-solving and time-management skills • Familiar with industry concepts, practices, procedures and associated risks and liabilities • Possesses proficient computer skills, including moderate to advanced knowledge and use of Microsoft applications and other industry-related software required to perform job duties.

🏖️ Benefits

• optional health and welfare insurance (medical/dental/vision/life/disability) • paid holidays, vacation, and sick time off • matching 401(k) plan • matching employee stock purchase plan