Crisis Services Support Specialist

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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National Runaway Safeline

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11 - 50 employees

The mission of the National Runaway Safeline (NRS) is to ensure America's runaway, homeless and at-risk youth are safe and off the streets. NRS' services include:

📋 Description

• Respond to NRS crisis contacts across various hotlines. • Remain active during shifts, taking multiple chats. • Complete trauma-informed data collection. • Ensure youth receive and understand resources provided. • Complete warm handoffs with resource providers. • Provide safe and supportive referrals. • Maintain documentation of all crisis communications. • Report child abuse and neglect as required by law. • Participate in supervisions and other training-related functions. • Engage in ongoing training and quality improvement efforts.

🎯 Requirements

• Knowledge and experience working in a social services environment, preferably with crisis intervention. • Self-starter and detail-oriented. • Excellent written and verbal communication skills. • Strong interpersonal skills for communicating with diverse teams. • Creative problem-solving skills. • Ability to prioritize and manage projects. • Proven organizational and multi-tasking skills. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Familiarity with data entry processes. • Commitment to the mission and operating goals of NRS. • Bilingual Spanish speaking preferred but not required.

🏖️ Benefits

• Trauma-informed, solution-focused crisis intervention training. • Participation in all-staff and team meetings. • Ongoing training and continuing education opportunities.