Card Product Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Product Analyst

👻 Ghost score 0%

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Forbright Bank

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Forbright Bank is a financial institution focused on providing personal and business banking services, with an emphasis on sustainability and green financing. Based in Washington, D. C. , Forbright Bank offers a variety of financial products including high-yield savings accounts, certificates of deposit, business checking, savings, and credit cards, as well as lending services for energy, healthcare, real estate, and corporate finance. The bank is known for its mission-driven approach to supporting a low-carbon economy, offering initiatives like Institutional Green Deposits and financing for energy efficiency projects. It is also recognized for its commitment to environmental responsibility, being one of the few U. S. banks to sign the United Nations Principles for Responsible Banking.

📋 Description

• Build, maintain, and enhance card program performance dashboards, scorecards, and recurring management reporting • Monitor and analyze card activation, usage, transaction volume, purchase activity, fraud, ATM activity, disputes, chargebacks, digital wallet adoption, and other customer engagement and program performance metrics • Identify performance trends, risks, and opportunities, and prepare findings and recommendations for product leadership and cross-functional partners • Manage Network incentive reimbursement activities and monitor reimbursement status • Partner with Operations and Finance to ensure Network rebates and reimbursements are accurately recorded, reconciled, and reported • Manage Network mandates, certifications, reporting obligations, and implementation requirements • Coordinate quarterly network reporting submissions for accuracy and timeliness • Support relationships with card networks, processors, ATM networks, digital wallet partners, and other vendors • Coordinate issue resolution, operational readiness, and follow-up actions • Partner with Product leadership to define, prioritize, and maintain the card product roadmap and backlog • Support backlog grooming, release planning, and prioritization activities • Gather and document business requirements, business rules, user stories, acceptance criteria, process flows, and functional specifications • Coordinate user acceptance testing, defect validation, production validation, release readiness, implementation planning, and post-production monitoring • Track roadmap commitments, implementation milestones, dependencies, risks, decisions, open questions, and stakeholder actions; escalate issues when necessary • Analyze customer complaints, servicing trends, contact drivers, disputes, transaction exceptions, and Voice of Customer feedback • Partner with Operations, Customer Care, Fraud, and Technology to implement product enhancements • Support customer communications, disclosures, launch activities, and change-management efforts • Support audit, compliance, risk, and regulatory examinations related to the card program • Maintain card program documentation, procedures, controls, decision logs, governance materials, and implementation artifacts • Collaborate with Compliance, Risk, Legal, Fraud, Technology, Operations, Finance, Marketing, and Customer Care • Prepare executive-ready reports, presentations, recommendations, and program updates • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Business Administration, Finance, Economics, Information Systems, Marketing, Data Analytics, or a related field required • Minimum of 3 years of experience in product management, product operations, business analysis, payments, card programs, banking operations, digital banking, fintech, or a related field required • Experience supporting debit card, prepaid card, credit card, secured card, payments, money movement, or digital wallet products preferred • Experience working with card processors, payment networks, ATM networks, digital wallets, or card program vendors preferred • Experience gathering business requirements and translating business needs into product or process enhancements preferred • Experience managing backlogs, user stories, acceptance criteria, testing, and prioritization processes preferred • Experience working in a regulated financial services environment preferred • Familiarity with card network mandates and rules, Regulation E, card disputes, fraud operations, digital wallets, tokenization, and card servicing processes preferred • Proficiency with Microsoft Office tools, including Outlook, Word, PowerPoint, and Excel • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding analytical, problem-solving, and time-management skills • Ability to translate data, customer feedback, network requirements, and operational information into practical recommendations • Self-motivated, self-directed, and results-oriented • Adaptable and able to manage multiple priorities in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Benefits

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)

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