Experience Strategist

Job not on LinkedIn

🔥 1 hour ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $99.1k - $166.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Ford Motor Company

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1903

📦 Logistics

💼 Consulting

📣 Marketing

💰 Post-IPO Debt on 2023-08

Logistics • Consulting • Marketing

Ford Motor Company is a globally renowned automotive company based in the United States, established by Henry Ford. The company is committed to building a better world where every individual has the freedom to move and follow their dreams. Ford is dedicated to innovation, with a focus on services, experiences, and software alongside its traditional vehicle manufacturing. The company is actively involved in sustainability initiatives and aims to meet ambitious environmental targets. Ford values service, community impact, and strives to combine business success with social and environmental responsibility. With a rich history of over 121 years, Ford continues to adapt and lead in the evolving automotive landscape.

📋 Description

• Experience best-in-class shopping, buying and owning journeys firsthand, including test drives, deliveries, showrooms, online purchases, accessory and service purchases, and AI shopping assistants • Document each experience consistently, including the journey, customer sentiment, success factors, and applicability to Ford • Maintain a benchmark library for team use • Benchmark major considered purchases and ownership experiences across automotive and other industries for retail and commercial customers • Track customer shopping, buying and ownership trends, including AI, and explain implications for Ford • Bring findings to Advanced Product Strategy & Planning as use cases tied to strategic bets and customer and Ford value • Pitch use cases to journey managers, product managers and product leaders; help prototype and shape tests • Feed outside-in input into quarterly strategy refresh and roadmap alignment sessions • Represent Global Digital at conferences and with partners and retail peers • Share learnings with the team monthly

🎯 Requirements

• Bachelor’s Degree • 5+ years in customer experience, retail, e-commerce or digital product, with direct retail experience (in-store and online) • Proactive and curious; seeks out and personally tests new experiences • Customer obsessed and focused on delivering value to customers and Ford • Subject matter expertise in best-in-class shopping, buying or owning experiences • Ability to document experiences clearly and consistently • Fluency with current AI shopping tools and connections between digital and physical journeys • Experience taking observations to tested customer experiences and presenting findings to senior leadership • Strong storytelling and an active industry network • Ability to lead through influence as an individual contributor across product, design, engineering and business teams • Candidates must be legally authorized to work in the United States • Visa sponsorship is not available

🏖️ Benefits

• Immediate medical, dental, vision, and prescription drug coverage • Paid parental leave • New parent ramp-up programs • Subsidized back-up childcare • Family building benefits including adoption and surrogacy expense reimbursement and fertility treatments • Vehicle discount program for employees and family members • Management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • Generous vacation time, sick/personal time, and paid holidays, including between Christmas Eve and New Year’s Day

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