Customer Support Specialist I

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foreUP Golf

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📣 Marketing

✈️ Travel

💰 Seed on 2011-09

Consulting • Marketing • Travel

foreUP Golf is a cloud-based SaaS platform that provides comprehensive management tools for golf courses and clubs. It offers tee sheet and booking software, point-of-sale and billing systems, payments processing, AI-powered business intelligence dashboards, branded mobile apps, marketing (email & text), tournament and maintenance management, and website and managed marketing services. The platform is built for golf course operators to streamline operations, boost revenue, and improve customer engagement.

📋 Description

• Handle incoming customer calls and provide initial troubleshooting and problem resolution • Serve as the first point of contact for client support and services requests via phone, voicemail, email, and chat • Provide technical support for Website, Office/Accounting, Reservations, CRM, Mobile Menu and App, G Suite, and Microsoft Office products • Gather information, document issues in the ticket tracking system, set priorities, and manage customer expectations according to SLAs • Identify critical support needs and arrange immediate warm transfers to Support Teams • Provide customer service through all support channels and manage tickets through resolution • Act as liaison between clients and management by communicating ticket status and resolutions • Create documentation and knowledge base articles • Take ownership of customer issues, resolving or escalating them when necessary • Collaborate with sales, implementation, development, and technology departments • Meet live chat, response time, and customer satisfaction performance targets

🎯 Requirements

• Passion for delivering exceptional client service through phone, email, and chat • Technically savvy, curious about software, and motivated to master new technologies • Strong problem-solving and troubleshooting ability for technical and non-technical issues • Ability to multitask effectively in a fast-paced environment • College degree preferred and/or up to one year of equivalent relevant experience • Prior customer service experience in a SaaS environment preferred but not required • Working knowledge of G Suite, Microsoft Office, helpdesk software, and CRM systems • Experience with Help Scout, Salesforce, or Service Cloud • Minimum of 1 year of experience in a customer-facing role • Eligible working rights in the United States • Must not require sponsorship

🏖️ Benefits

• Fully remote work arrangement • Global network of talented colleagues • Tools and support to deliver great work and grow at speed