Customer Service Associate

🔥 0 minutes ago

🐊 Florida, Idaho, +2 more states – Remote

🐊 Florida – Remote 🥔 Idaho – Remote 🎸 Mississippi – Remote 🧀 Wisconsin – Remote

💵 $27k - $41.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Fiserv

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Fiserv is a leading global provider of financial services technology solutions. The company offers a wide range of services including payments and financial services technology for individuals, businesses, and financial institutions. Fiserv supports various sectors such as large enterprises, small businesses, financial institutions, credit unions, and the public sector with digital banking, payment processing, and commerce solutions. Their platforms enable fintech and software providers to integrate and monetize payments effectively. Additionally, Fiserv is committed to corporate social responsibility and has initiatives to support diverse and small businesses.

📋 Description

• Serve as the central contact providing customer service for Fiserv’s small to enterprise business merchants using Ecommerce, Terminal, and Clover point-of-sale processing systems • Answer customer questions and resolve problems using training, knowledge, and available resources • Assist with account maintenance and account changes • Discuss statements and review processing fees and billing • Validate credit card numbers, authorization codes, expiration dates, and batch information • Verify closed batches and deposit/funding information • Submit funding investigations • Assist with business track enrollment, account web portal access, password resets, and navigation • Educate and assist customers with online self-service tools • Handle tax information including 1099-K and W-9 • Process account cancellations • Order supplies

🎯 Requirements

• Minimum of one year of experience working in a customer-facing role, preferably in financial services, technology support, or customer service • Quiet and secure home working environment free from background noise and distractions • Understanding of basic financial transaction processing and payments • Understanding of computers, internet navigation, and web applications • Internet speed with ping less than 50 ms, download greater than 12.0 Mbps, and upload greater than 2.0 Mbps • Strong work tenure with previous roles lasting 2 years or more preferred as a great-to-have qualification • Experience working in a fast-paced, high-volume, metric-driven call center environment preferred as a great-to-have qualification • Availability for 2nd and 3rd shifts, including one or both weekend days • Pre-employment background, credit, and drug tests required • Training schedule availability: Monday-Friday, 9:00 a.m.-5:30 a.m. EST, for 9 weeks

🏖️ Benefits

• Shift differential for 2nd shift and 3rd shifts • Remote work arrangement • 9 weeks of training • Equal Opportunity Employer • Reasonable accommodation during the application and hiring process